Política de Cookies

Data de vigência: 05 de maio de 2025
Última atualização: 02 de setembro de 2025

Na 3S CONVERSATIONAL PLATFORM, S. L. (“WOZTELL SANUKER”), doravante “WOZTELL”, estamos comprometidos em proteger a tua privacidade e proporcionar uma experiência personalizada ao navegar no nosso site. Esta Política de Cookies explica como utilizamos cookies e tecnologias semelhantes para coletar e armazenar informações no teu dispositivo quando acessas os nossos serviços, incluindo site, aplicativos e plataformas interativas.

1. O que são cookies?

Esta política explica o que são cookies, como os utilizamos, os tipos que usamos (isto é, as informações que coletamos e como as utilizamos), e como podes gerir tuas preferências.

Cookies são pequenos arquivos de texto usados para armazenar pequenas quantidades de dados. Eles são salvos no teu dispositivo quando um site é carregado no navegador. Esses cookies garantem o funcionamento adequado do site, aumentam a segurança, oferecem uma melhor experiência de navegação e ajudam a analisar o desempenho para identificar melhorias.

2. Que cookies utilizamos?

Como a maioria dos serviços online, o nosso site utiliza cookies próprios e de terceiros para diferentes finalidades. Os cookies próprios são essenciais para o funcionamento do site e não coletam dados que identifiquem o usuário.

Os cookies de terceiros nos ajudam a entender o desempenho do site, como interages com ele, a manter os nossos serviços seguros, a oferecer publicidade relevante e a melhorar a tua experiência geral, acelerando futuras interações.

3. Tipos de cookies que utilizamos

Necessários
Essenciais para funcionalidades básicas, como login seguro ou preferências de consentimento. Não armazenam dados pessoais identificáveis.
Cookie Duration Description
zfccn session Zoho sets this cookie for website security when a request is sent to campaigns.
LS_CSRF_TOKEN session Cloudflare sets this cookie to track users’ activities across multiple websites. It expires once the browser is closed.
li_gc 6 months Linkedin sets this cookie for storing visitor’s consent regarding using cookies for non-essential purposes.
elementor Never Expires The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time.
wpEmojiSettingsSupports session WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.
cookieyes-consent 1 year CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.
zalb_* session Zoho sets this cookie for load balancing and session stickiness. It ensures that user requests are consistently directed to the same server during a session, helping maintain session integrity and improving website performance.
pll_language 1 year The pll_language cookie is used by Polylang to remember the language selected by the user when returning to the website, and also to get the language information when not available in another way.
VISITOR_PRIVACY_METADATA 6 months YouTube sets this cookie to store the user’s cookie consent state for the current domain.
rc::a Never Expires This cookie is set by the Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks.
rc::c session This cookie is set by the Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks.
__cf_bm 1 hour This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
_cfuvid session Cloudflare sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services.
Funcionais
Permitem funcionalidades como compartilhamento de conteúdo em redes sociais, coleta de feedback e recursos de terceiros.
Cookie Duration Description
uesign 1 month Zoho sets this cookie for the Visitor Live Chat.
lidc 1 day LinkedIn sets the lidc cookie to facilitate data center selection.
_zcsr_tmp session Zoho sets this cookie for the login function on the website.
VISITOR_INFO1_LIVE 6 months A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
yt-remote-connected-devices Never Expires YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos.
yt-remote-device-id Never Expires YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos.
ytidb::LAST_RESULT_ENTRY_KEY Never Expires The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.
yt-remote-session-name session The yt-remote-session-name cookie is used by YouTube to store the user’s video player preferences using embedded YouTube video.
yt-remote-fast-check-period session The yt-remote-fast-check-period cookie is used by YouTube to store the user’s video player preferences for embedded YouTube videos.
yt-remote-session-app session The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
yt-remote-cast-available session The yt-remote-cast-available cookie is used to store the user’s preferences regarding whether casting is available on their YouTube video player.
yt-remote-cast-installed session The yt-remote-cast-installed cookie is used to store the user’s video player preferences using embedded YouTube video.
Análise (Analytics)
Ajudam a entender o desempenho do site e a forma como interages com ele.
Cookie Duration Description
zabUserId 1 year Zoho PageSense sets this cookie to store a unique ID for every user who visits that website.
_ga_* 1 year 1 month 4 days Google Analytics sets this cookie to store and count page views.
_ga 1 year 1 month 4 days Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
zsc* 1 hour Zoho sets this cookie to uniquely identify the current session. This enables comprehensive tracking of user interactions for detailed analytics and website performance optimization.
zft-sdc 13 hours 20 minutes Zoho PageSense sets this cookie to determine whether a request is the first interaction with the server. It also identifies the entrance page and stores source information, aiding in session calculation and visitor tracking for analytics purposes.
zps-tgr-dts 1 year Zoho PageSense sets this cookie to store session-level metadata related to its triggers. It helps track and manage user interactions during a session, supporting website analytics and optimization.
siqlsdb Never Expires Zoho sets this cookie to generate a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
utsdb Never Expires Zoho SalesIQ sets this cookie to register data on visitor’s website behaviour.
YSC session YSC cookie is set by YouTube and is used to track the views of embedded videos on YouTube pages.
zpssr* session Zoho PageSense sets this cookie to identify the top-level domain during a session, ensuring accurate tracking and analysis of user interactions across different domains.
zabHMBucket 1 year Zoho PageSense sets this cookie to identify the exact heatmap experiment to be tracked on the web page.
Publicidade
Usados para exibir anúncios personalizados com base nas tuas visitas anteriores e medir a eficácia das campanhas.
Cookie Duration Description
_gcl_au 3 months Google Tag Manager sets this cookie to experiment advertisement efficiency of websites using their services.
_fbp 3 months Facebook sets this cookie to store and track interactions.
bcookie 1 year LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
yt.innertube::nextId Never Expires YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests Never Expires YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
Não categorizados
Cookies que ainda estão em processo de classificação.

4. Gerenciar preferências de cookies

Podes alterar tuas preferências a qualquer momento clicando no botão “Preferências de Consentimento” acima. Isso te permite revisar e modificar ou retirar teu consentimento imediatamente.

Além disso, cada navegador oferece formas diferentes de bloquear ou excluir cookies. Abaixo estão os links com instruções para os navegadores mais utilizados:

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

Caso utilizes outro navegador, consulta a documentação oficial de suporte correspondente.

Política de Cookies gerada com CookieYes – Gerador de Política de Cookies. Se tiveres dúvidas ou precisares de mais informações sobre como tratamos dados pessoais, entra em contato:

Email: support@woztell.com

Endereço: Calle de la Travesia, 15B, Base 2, 46024 Valência – Espanha