Business communications are very important for the functioning of the organization.
WOZTELL helps you to optimize your business communications in a great way. For example, with functionality, you have to be able to communicate simultaneously between teammates and clients. That is, you can be communicating with a client or lead and at the same time, other members of the company can see the same conversation.
This implies great advantages for different areas of the organization. Being able to see the conversations that are taking place in real-time between customer service agents or sales agents and customers or leads can be made the most of.
For example, if we have designed a sales strategy we can see in real-time how the strategy is being implemented. We can also train the agents in real-time using those conversations as training. There we can make adjustments and improvements based on what those conversations are being and learn to improve.
Business communications apply to what is happening with customer service. If we have a customer service methodology, we can improve it. Human resources can be trained in a more practical way.
Not to mention the advantages we can obtain when thinking of new marketing and sales strategies. By observing the behavior of customers and leads we can check the effectiveness of certain campaigns we are developing. In this way, we can obtain inputs to improve and optimize future campaigns.
These benefits are with WOZTELL from day 1 that you implement in your organization. It is a way to integrate the company’s departments. One of the problems that occur in organizations has to do with the compartmentalization or rigid division of departments. Flexibility and communication between, for example, marketing, sales, logistics, and customer service is very important.
For example, if a customer raises a problem in order placed that has not yet reached him. The customer service department may be communicating in real-time with the customer who is placing the order and the agent communicates with the logistics department. Thus, communications become more fluid and each department can see exactly what the customer is asking for.
On the other hand, the client receives better attention since obviously, the client or lead does not know that there are others who see the conversation in real-time and simultaneously.
In this way, a supervisor can not only control good practices but can give guidelines in real-time according to what he sees in the conversations.
With this kind of tool, you will have an effective weapon against short circuits in organizational communication. It is known that “noise” or short circuits in organizations are frequent. These communication problems end up affecting organizational functioning. This is why this type of tool like WOZTELL is so important for a company.
An organization that works in a fragmented way ends up developing a pathology. It is as if we were thinking about the health of a person or a society. When we have an organization that works integrated, with healthy communication channels between its members, then the best is achieved.
Besides, this kind of tool will help you to have more and better information for the client. This way you will achieve more sales and more loyalty. If you can get several departments involved in a conversation at the same time, the agent who is holding the conversation will have more support. This support will be perceived by the customer or lead and will make the difference between a sale or no sale. Or between an insecure customer and a loyal customer who is happy.
So with this functionality for business communications, you will achieve:
- Improve sales.
- Optimize communications.
- Study and analyze the behavior of agents.
- Analyze marketing strategies and improve them.
- Study customer service.
- Facilitate better communication between the departments of the organization.
- Offer better customer service.
- Create new sales strategies and techniques.
- Implement better logistics strategies.
- Develop better customer service behaviors
- Follow up on communications.
- Indicate in real-time concrete guidelines from managers to agents.
This is just one of the many functions that WOZTELL has. Watch this video to see a sample of what this tool can do for your organization here:
Here you can see more features of this tool that integrates WhatsApp for Business into your CRM: WOZTELL features. Contact us for more information about WOZTELL in order to improve your business communications.