WhatsApp as a channel guarantees the visibility of our sent messages to clients, although generally speaking, the use of instant messaging has created a new need: instant attention.
When we receive a message, the client is staring at their screen
waiting for someone on the other side to respond.
Messages can arrive at any time of the day or night, even on weekends, and this makes it worth considering at what point it may be necessary to “hire” a 24/7 super-agent.
Launching a WhatsApp chatbot number will help you with:
- Instant Assistance
- 24/7 Assistance
- Assistance in multiple languages
- Gathering of client information before transferring to an agent
- Resolution of concerns without the intervention of a human agent
- Creation of entries in your CRM or other software you use
When to make the decision to use a Chatbot?
Maybe you´re thinking that a WhatsApp chatbot development can be difficult, but a Chatbot can be launched at any time, however, if you choose to use it from the moment you first subscribe to WOZTELL, we recommend starting with an initial Q&A chatbot.
This type of Chatbot can be prepared in just a few minutes, and once we have it connected to your WhatsApp number, it will be fully operational. Your new cyber-agent can receive messages from your customers and after gathering the data you have defined, it can create a registry in your CRM for a prospect, an opportunity, etc.
Then, to finalize, it can decide, once you have asked all your questions if you want the conversation to be transferred to a human agent, who can assist your customer from his own computer or his mobile phone.
Is it easy to program a Chatbot?
Chatbots can be used for a wide variety of functions, although the vast majority of them are used to (1) respond to customers, (2) at any time, (3) collect data, (4) to store in a CRM or Contact Center, and (5) pass it on to an agent if necessary.
This type of chatbot can be created easily using the Google Dialogflow interface and does not require any type of programming.
The entire conversation will be registered and available for consultation by your agents at any time. In addition, if you wish, you can choose which field of your CRM you want to write your client’s response in, and when you have all the data, ask your bot to register it.
Finally, all you have to do is identify the last question you want to ask before passing the conversation on to an agent. We remind you that we use the official WhatsApp Business API, so, your account can´t get banned.