WhatsApp with ZOHO: The perfect couple
This might be the best thing you will read today. Woztell has created an integration that fully connects Zoho with WhatsApp — yes, you’re hearing it right.
With more than 50 million users globally and 40+ integrated applications, ZOHO is one of the most powerful and loved CRMs on the market. With Woztell, you will be able to fully integrate your WhatsApp account within your ZOHO CRM, ZOHO One, ZOHO Desk, and others ZOHO apps.. This means no need to download WhatsApp Web or switch between different tabs and applications to manage your company’s WhatsApp conversations.
Why integrating WhatsApp with ZOHO?
We felt there was a real need to create a well-developed and functional integration between WhatsApp and ZOHO. With Woztell, you will be able to message leads, contacts, customers and more on WhatsApp directly from your CRM. Woztell uses ZOHO Cliq’s interface for instant messaging and automatically stores all messages and data shared during the conversations inside the system.
Woztell features you’ll love
As a ZOHO user, you know how important it is to have everything in one place. That’s why you will love these features.
Related view in Leads/Contacts
View all sent and received WhatsApp messages directly inside your Lead or Contact tab. Access media and files shared during the conversation with a simple click to an external URL and avoid loading your CRM with unnecessary MBytes.
Workflows based on incoming messages
Depending on your CRM ability, you’ll be able to automate replies and actions based on the content of the incoming messages. This way, you’ll save time on your replies and you’ll improve your customer service.
Marketing campaigns planning
With Woztell, you’ll be able to create a targeted WhatsApp marketing campaign to your selected Leads or Contacts and customize the message, date and time of the campaign.
Woztell will be integrated with SalesSignal, allowing you to visualize and manage all WhatsApp messages altogether with emails, calls and more from your customers in one place.
Optional failover to SMS
It might happen that your customer doesn’t have any internet connection or coverage. No worries, Woztell will automatically send an SMS to them in case their WhatsApp message hasn’t been delivered within a certain amount of time. This is a very useful tool when you’re sending out important information to your customers (such as flight information, pending payments, etc.)
Block contact & opt-out option
Woztell has an option to block contacts from receiving and sending messages in case they’ve been sending inappropriate content. You also have the option for opt-out, which will avoid sending WhatsApp content to customers who are not interested in this channel.
Want to know more?
Talk to us about how your business can benefit from using Woztell.