Why are businesses building a WhatsApp ecommerce bot?
- There is a chatbot for everyone
- What a WhatsApp e-commerce bot can do for you
- WhatsApp e-commerce bot examples
- What are the first steps to build your own WhatsApp e-commerce bot with WOZTELL?
- To sum up
- How to get the WhatsApp Green Tick Verification
- How to Create a Flow with WOZTELL and Zoho Flow
- New WOZTELL UI
Definitive guide to WhatsApp Cloud API for Startups
Chatbots are getting smarter, so more and more companies are starting to use them to improve the customer experience. Your e-commerce can benefit from building a WhatsApp e-commerce bot.
Chatbots are not new to the e-commerce world. The main reason chatbots are so popular is because technologies such as artificial intelligence and machine learning are evolving at a rapid pace. As a result, AI-powered chatbots are getting smarter (and more useful).
Thanks to chatbots, e-commerce companies can improve the customer experience by offering the necessary help at anytime, exactly when the customer needs it. Chatbots not only allow companies to improve customer service, but also have the potential to optimize many other interactions between companies and their customers.
There is a chatbot for everyone
- Rule-based chatbots: also known as “click bots”, they are based on predefined conversation paths where users get predefined question and answer options.
- Artificial Intelligence Chatbots (AI bots): they can have intelligent conversations with customers. They are a more complex type of chatbots that require a long period of learning and adjustments.
Related article: 4 best practices in chatbot building for WhatsApp
What a WhatsApp e-commerce bot can do for you
WhatsaApp bot is a chat that can be used specifically in the most famous messaging app of Meta. In other words, it helps to manage your company at scale, automating conversations, answering repetitive questions instantly and allowing your employees to concentrate on other value-adding activities.
WhatsApp e-commerce bot examples
Starting in the first touchpoint, the clients journey of interacting with a company goes through different stages in the sales funnel. Thanks to WhatsApp e-commerce bot, it is possible to attend to customers through multiple touchpoints throughout the customer’s journey.
You can erase the friction of collecting feedback and opinions by using a chatbot conversation. An easier way to collect information, that you will be able to easily organize if you have a CRM connected.
What are the first steps to build your own WhatsApp e-commerce bot with WOZTELL?
Creating a WhatsApp e-commerce bot is easy when you have a clear strategy about how to do it. The WhatsApp e-commerce chatbot building with WOZTELL offers more flexibility in the personalization than other platforms.
1. Sign up
2. Download a template or start from scratch
In general, WhatsApp e-commerce chatbots have a simple interface where you can create flows using templates and specify the answers to certain questions and conditions. You can create this templates on your own or use a chatbot platform such as WOZTELL to save some time.
3. Connect and monitor conversations
Once you connect your WhatsApp e-commerce chatbot you can monitor the conversations through our platform to know how to improve your chatbot’s answers and script. Verify the users’ answers, the obtained information and the abandonment of the conversation to get tips on how to answer with more precision and keep them engaged.
To sum up
How to request WhatsApp Green tick verificationWhitepaper: Definitive guide to WhatsApp Cloud API for Startups FREE Download Want to know more? Let´s talk via WhatsApp! The way to apply for the official business account (OBA) changed, as previously customers...
Tutorial: How to Create a Flow with WOZTELL and Zoho FlowFREE ebook: How to convert your leads into sales with WhatsApp and Zoho FREE Download Want to know more? Let´s talk via WhatsApp! Leverage the power of Zoho Flow to seamlessly integrate WOZTELL with over...
New WOZTELL UIIndexFREE ebook: How to convert your leads into sales with WhatsApp and Zoho FREE Download Want to know more? Let´s talk via WhatsApp! The new WOZTELL user interface is designed to simplify access to the most frequently used sections of the...