The WhatsApp Business Platform empowers businesses to connect with their customers personally and at scale
Boost your results where your customers already are with WhatsApp Business API
Why WhatsApp Business API?
Customers are overwhelmed by emails and traditional advertising
With more than two billion people using the platform around the world, it’s how people everywhere connect with friends, family and now, businesses.
Customers prefer messaging
In a channel that invites dialogue, get closer to your customers with two-way conversations that deliver the familiarity of a phone call at the scale of email and SMS.
Customers demand a smooth experience
Go beyond the limitations of text and email with fully featured messaging to create consistently richer and more delightful experiences that help drive business outcomes across the customer journey.
It’s increasingly difficult to maintain engagement with customers across communication channels
WhatsApp helps businesses focus on high-quality conversations. The API has built-in user feedback controls. This helps ensure that engagement stays high over time.
Old school infrastructure for omni-channel communication is costly and complicated
Automate and scale with a flexible platform that lets you deliver consistent, personalized customer experiences.
WhatsApp global statistics
98% open rate for WhatsApp messages
+2000 million users in the world, around 33% of the world’s population
More than 42 billion messages sent per day
An average user sped more than 38 minutes on WhatsApp daily
76% of WhatsApp users want to communicate with businesses through messaging
98% open rate for WhatsApp messages
+2000 million users in the world, around 33% of the world’s population
More than 42 billion messages sent per day
An average user sped more than 38 minutes on WhatsApp daily
76% of WhatsApp users want to communicate with businesses through messaging
Business key outcomes
225%
Increase in the speed of customer service
27%
Increase in sales
20%
Increase in conversions
225%
Increase in the speed of customer service
27%
Increase in sales
20%
Increase in conversions
Features
Everything you need to do and more with WOZTELL + WhatsApp Business Platform:
Entry points
Entry points help you sell
Leverage different entry points like organic, paid or offline, to redirect your clients to WhatsApp business platform.
Push messages
Reach customers where they are
Achieve a greater impact on your customers by sending push notifications through their most used channel and impact them effectively. Convert more and achieve your goals at a lower cost than SMS and with a higher open rate than email.
Chatbots
Increase customer satisfaction
A WhatsApp chatbot can work for you and your customers 24/7, increasing your sales, reducing costs, and improving customer satisfaction.
Live chat management
Connect your agents and customers in an easy and centralised way
Boost your business efficiency by managing various entry points, multiple agents, and your WhatsApp conversations in the same place.
Integrations and Automation
Easy integration
WhatsApp Business Platform (API) utilities
Reservation updates.
Customer support ticket update.
Alert update.
Appointment messages.
Shipping updates.
Account update.
Payment update.
Newsletter.
Lead magnet download.
Form-style messages
Offers and promotions.
Product updates.
Reservation updates.
Customer support ticket update.
Alert update.
Appointment messages.
Shipping updates.
Account update.
Payment update.
Newsletter.
Lead magnet download.
Form-style messages
Offers and promotions.
Product updates.
WhatsApp success stories
Urbanic
E-commerce
+98% Of new leads enter through WhatsApp
Akulaku
E-commerce
+50% increase in customer satisfaction scores with WhatsApp
Anker Indonesia
Electronics
