The WhatsApp Business Platform empowers businesses to connect with their customers personally and at scale

Boost your results where your customers already are with WhatsApp Business API

Create any automation with Zoho CRM Workflows

Clientes que confían en nosotros

Clients who trust us

Why WhatsApp Business API?

Customers are overwhelmed by emails and traditional advertising

With more than two billion people using the platform around the world, it’s how people everywhere connect with friends, family and now, businesses.

Customers prefer messaging

In a channel that invites dialogue, get closer to your customers with two-way conversations that deliver the familiarity of a phone call at the scale of email and SMS.

Customers demand a smooth experience

Go beyond the limitations of text and email with fully featured messaging to create consistently richer and more delightful experiences that help drive business outcomes across the customer journey.

Whatsapp busines EN (1)
Whatsapp busines EN (1)
It’s increasingly difficult to maintain engagement with customers across communication channels

WhatsApp helps businesses focus on high-quality conversations. The API has built-in user feedback controls. This helps ensure that engagement stays high over time.

Old school infrastructure for omni-channel communication is costly and complicated

Automate and scale with a flexible platform that lets you deliver consistent, personalized customer experiences.

WhatsApp global statistics

98% open rate for WhatsApp messages

+2000 million users in the world, around 33% of the world’s population

More than 42 billion messages sent per day

An average user sped more than 38 minutes on WhatsApp daily

76% of WhatsApp users want to communicate with businesses through messaging

98% open rate for WhatsApp messages

+2000 million users in the world, around 33% of the world’s population

More than 42 billion messages sent per day

An average user sped more than 38 minutes on WhatsApp daily

76% of WhatsApp users want to communicate with businesses through messaging

Business key outcomes

225%

Increase in the speed of customer service

27%

Increase in sales

20%

Increase in conversions

225%

Increase in the speed of customer service

27%

Increase in sales

20%

Increase in conversions

Features

Everything you need to do and more with WOZTELL + WhatsApp Business Platform:

Entry points

Entry points help you sell

Leverage different entry points like organic, paid or offline, to redirect your clients to WhatsApp business platform.

WhatsApp Business platform
WhatsApp broadcast messages

Broadcast Messages

Reach customers where they are

Achieve a greater impact on your customers by sending Broadcast Messages through their most used channel and impact them effectively. Convert more and achieve your goals at a lower cost than SMS and with a higher open rate than email.

Chatbots

Increase customer satisfaction

A WhatsApp chatbot can work for you and your customers 24/7, increasing your sales, reducing costs, and improving customer satisfaction.

chatbot
multiagent whatsapp business

Live chat management

Connect your agents and customers in an easy and centralised way

Boost your business efficiency by managing various entry points, multiple agents, and your WhatsApp conversations in the same place.

Integrations and Automation

Easy integration

With the WhatsApp API and its connectors integration like Zapier, you will be able to automate most of your daily tasks to improve efficiency.
multiagent whatsapp business

WhatsApp Business Platform (API) utilities

 Reservation updates.
 Customer support ticket update.
 Alert update.
Appointment messages.
 Shipping updates.
 Account update.
 Payment update.
Newsletter.
Lead magnet download.
 Form-style messages
 Offers and promotions.
 Product updates.
 Reservation updates.
 Customer support ticket update.
 Alert update.
Appointment messages.
 Shipping updates.
 Account update.
 Payment update.
Newsletter.
Lead magnet download.
 Form-style messages
 Offers and promotions.
 Product updates.

WhatsApp success stories

Lexus success stories

Urbanic

E-commerce

+98% Of new leads enter through WhatsApp

Lexus success stories

Akulaku

E-commerce

+50% increase in customer satisfaction scores with WhatsApp

Anker-electronics

Anker Indonesia

Electronics

+63% open rates messages in WhatsApp