What’s new in WhatsApp 2020 is important for companies using WOZTELL.
Let´s see WhatsApp 2020 News. WhatsApp is going to have a major transformation this year. Facebook is going to leverage WhatsApp’s great reputation to provide more and better services as well as utilities. A few years ago, it was unthinkable that an instant messaging application would have the success that WhatsApp has and the utility to do business. It has almost completely replaced text messaging as well as traditional phone calls. Even email has been depleted.
Facebook has acquired WhatsApp and knows that it has great potential to develop. It will bring about a number of changes during 2020 that will have a positive impact on its users. The changes will be progressive and you will be able to see them little by little in the application. Let’s take a look at some of what’s new in WhatsApp 2020.
More WhatsApp 2020 News
The dark mode is one of the changes coming this year. You will be able to change what WhatsApp looks like with a dark interface. You will be able to see the menus as well as maps in the applications, maps, notifications, and other windows. This allows you to have a better view of your mobile when you have less light in your environment. In addition, it optimizes the use of the battery and therefore the autonomy of the phone.
Another new feature of WhatsApp 2020 is the identification with QR code. It is a function that can be done with applications such as Facebook Messenger. Users can be identified by means of QR codes and contacts can be added to a phonebook without having to know the telephone number. This speeds up manual processes and there is also the option for the user to choose not to have a QR code if required.
This function is very useful for companies because through WhatsApp Business they can open communication channels with customers. It will be easier for them to sell products through the application as well as customer service.
The proprietary browser is another new aspect of WhatsApp in 2020. This makes the application much more convenient for viewing chats in the same place. This further enhances the features of WOZTELL that already include the ability to view and manage everything within the CRM.
The ability to navigate within the application gives a great advantage to Facebook to retain users within the application and also protects them from links that can be malicious.
Chat searches are improved. This is another useful new improvement for 2020. This makes it easier to find chats. Remember that WOZTELL already allows you to find conversations because everything is saved. This way you can study and analyze the conversations to improve the practices in sales, customer service, marketing, and logistics.
In addition to the text, you can search for multimedia elements such as images and videos.
Instagram features will be brought to WhatsApp. For example, the improvement to be able to take pictures and share them with chats. You will be able to apply new filters to images taken directly and you will be able to make boomerangs. These are short animations.
Expired messages will also be added. This way you can set the way and time in which the messages will be deleted. This way the user can set the date when he wants to delete a message without leaving any trace.
It is also possible to avoid being added to a group that has not been desired by the user. This could already be done in the middle of the year. The user’s permission will be required before being added to a group. You will also be able to configure who can add it and set up filters.
Audios will be made more accessible from the notifications.
Without having to enter the application the user will be able to listen to audio from the notifications. This will be very useful for example, for situations where it is more complicated to manipulate the mobile device. In cases of driving a vehicle for example.
Better user segmentation can be established. This will allow you to better differentiate between business and user accounts. For companies, it will be easier to differentiate between customers and suppliers. It will be possible to segment categories by types of users, customers, leads, etc.
In short, there will be very positive news for those who use WhatsApp for business and for those who already enjoy WOZTELL. See all the advantages you have with WOZTELL in your organization in this post: Add WOZTELL to take advantage of WhatsApp Business. Contact us for more information.