Chatform chatbot template: Government
Citizens have hundreds of questions and requests about the services of government entities. This saturates the phone lines and lengthens waiting times, which generates a bad experience.
With this chatform chatbot you can collect the data of the citizens and know what they need help with, all in a WhatsApp conversation.
Additionally, once the chatbot finishes with the questions, the live chat is activated so one of your agents can help the user with their request in the same conversation.
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