Grupo Clios Success Story

Discover how Grupo Clios doubled their reservations using WhatsApp chatbots on WOZTELL while managing their bookings through Cover Manager.

Reservations

24/7

Automated service

Client: Grupo Clios
Country: Guatemala.
Industry: Restaurants
Solution: Automate communications and customer service through a WhatsApp chatbot connected with the Cover Manager for comprehensive reservation management.
Contact: Roberto De La Fuente, Founder of Grupo Clios

Using WOZTELL’s chatbot technology, Grupo Clios reduced response times by 300% and doubled reservations, which are directly recorded in Cover Manager.

Grupo Clios Context

Grupo Clios is a role model in the hospitality sector. It started as a single restaurant and expanded its success to multiple restaurants, gourmet stores, catering services, and hotels. Its three restaurants in Guatemala—Clio’s Zona 10, Clio’s Antigua, and El Patio de Clio’s—are renowned for their passion for flavors and perfection in every dish.

Challenge

Grupo Clios faced the challenge of improving customer service and resolving queries in an increasingly digital environment. The high demand for information and support required an efficient and accessible solution that could seamlessly integrate into their users’ daily lives.

Solution

Grupo Clios implemented an advanced chatbot on WhatsApp to offer quick and accurate responses. This tool answers frequently asked questions, provides detailed information about products and services, and guides users in real time.

The chatbot also manages reservations through CoverManager, a comprehensive platform for managing reservations, orders, and customer loyalty in the hospitality sector. Cover Manager facilitates real-time reservation management, optimizing operations and enhancing the customer experience.

Key benefits include:

Automating responses to frequently asked questions: Reducing the support team’s workload and increasing customer satisfaction.
24/7 continuous service: No constant human intervention is needed.
Multilingual support: Grupo Clios’ customer service chatbot responds in Spanish and English.
Integration with Cover Manager: The reservation system is managed within Cover Manager, facilitating organization and follow-up.

Want a solution like Clio's?

Discover how WOZTELL can help you grow

Book a demo

Results

Increase in reservations and sales: Enhanced reservations and sales due to the chatbot’s accessibility and speed.

Reduction in response time: Immediate responses to inquiries, improving user satisfaction.

24/7 availability: The chatbot operates around the clock, ensuring continuous service.

Increased efficiency: The support team focuses on more complex queries.

Improved customer experience: Quick and easy problem resolution enhances positive perception towards Grupo Clios.

“The WhatsApp chatbot has transformed our customer service, allowing us to respond quickly and improve our users’ experience. Efficiency and continuous availability have been key to increasing our reservations and sales.”

– Roberto De La Fuente, Founder of Grupo Clios.

You are one step away from using WhatsApp in your company.

Fill in the contact form and our team of experts will contact you to explore the power of WhatsApp Cloud for your business.