Optimizing Business Communication: Integrating Zoho Flow with WhatsApp and WOZTELL
Free up your time by automating tasks that divert your focus from your core strengths
THE CHALLENGE:
This enhances the customer experience by providing timely information and reduces the manual workload of your customer service team. The integration of Zoho Flow with WhatsApp and WOZTELL allows you to provide efficient and satisfactory service to your customers.
The problem
Suppose you’re a logistics company and you want to automate communication with your customers about the status of their shipments. You can use Zoho Flow to integrate WhatsApp through WOZTELL into your shipment tracking process. When a shipment is updated in your system, Zoho Flow can automatically send a WhatsApp message to the customer with the updated information and a link to track their package in real-time.
This enhances the customer experience by providing timely information and reduces the manual workload of your customer service team. The integration of Zoho Flow with WhatsApp and WOZTELL allows you to provide efficient and satisfactory service to your customers.
THE SOLUTION
WhatsApp Commerce addresses these challenges by:
The solution to this challenge lies in integrating Zoho Flow with WhatsApp and WOZTELL, creating an efficient platform for business communication management and task automation.
Zoho Flow is an automation platform that allows you to connect various applications and business systems easily and efficiently. By integrating WhatsApp and WOZTELL into Zoho Flow, businesses can automate workflows and enhance communication management.
WOZTELL acts as a bridge between WhatsApp and other business systems, allowing the integration of messaging into the company’s workflows and simplifying conversation management.
Goog practices
Here are some best practices to make the most of this integration:
Shipping Notifications
Industry: Logistics and Distribution
Description: Every time a package changes its status in the tracking system, Zoho Flow triggers a workflow that automatically sends a WhatsApp message to the customer with details of the current status and a link to track the package in real-time.
Appointment Confirmations
Industry: Health or Professional Services
Description: When a client books an appointment through an online reservation system, Zoho Flow can trigger a WhatsApp message to confirm the date and time of the appointment and send reminders before the appointment.
Stock Alerts
Industry: Retail or E-commerce
Description: When a popular product is back in stock or there’s a special offer, Zoho Flow can automatically send a WhatsApp message to customers who showed interest, informing them of the availability or the offer.
Step by Step
2. Click on ‘create new Flow’.
3. Give it any name you want and choose what type of flow you want; in our case, we’ll choose ‘App’. This will open a lot of possible choices, and we’ll select WOZTELL.
4. Once we choose WOZTELL, we must decide which of the available events we want to trigger our flow. For this example, the ‘new message received’ trigger has been chosen.
5. After choosing the event, we will have to connect our WOZTELL account. We will be asked to log in. After this, it will ask which WOZTELL organization we want to use.
6. Now we will choose which channel from those in our organization we want to use for this flow.
Every time we receive a message on this number, the text “This is a message from zoho flow” will be sent.
CONCLUSION
In a competitive business world, automation and efficient communication management are essential. By following best practices and effectively leveraging these tools, your company will be better prepared to face challenges and offer quality service that meets customer expectations. The integration of Zoho Flow with WhatsApp and WOZTELL is a smart strategy to enhance communication and automation in your business.
