WhatsApp Commerce: Turn Your WhatsApp into an Online Store
Automate Purchases and Offer a Conversational Shopping Experience
THE CHALLENGE:
The problem
Complexity of the Purchase Process: Customers often face complicated steps to make online purchases, which can lead to shopping cart abandonments and lost sales.
High Costs: Managing an online store can be costly due to payment gateway fees and customer support.
Lack of Interaction: Online stores lack the personal interaction that customers enjoy in physical stores, often resulting in a less satisfying experience.
THE SOLUTION
WhatsApp Commerce addresses these challenges by:
Simplifying the Shopping Experience: Customers can browse a product store on their WhatsApp account and complete purchases quickly and easily.
Connecting to Various Payment Gateways: Supports a variety of payment methods, including VISA, Mastercard, and cryptocurrencies, to provide options for customers.
Facilitating Order Management: All orders, products, and notifications are efficiently managed in a Google spreadsheet.
Reducing Costs: By offering customer support through WhatsApp and automating the payment process with a chatbot, businesses can reduce operational costs.
Goog practices
Here are some best practices to make the most of this integration:
Keep Your Spreadsheet Updated: Ensure you keep your product and order information updated in your Google spreadsheet.
Provide Good Customer Service: Take advantage of automation to quickly respond to customer questions and provide excellent customer service.
Promote Your WhatsApp Store: Let your customers know about your WhatsApp store through your existing communication channels.
Step by Step
2. Follow the installation video to complete the setup.
CONCLUSION
