Clínicas del Hombre Success Story

How to Grow from 1,000 to 15,000 Clients Thanks to WhatsApp and a Proven Men’s Health Care System

Implementing chatbots on WhatsApp for initial consultations and follow-up has increased the conversion rate by a notable 20% and raised patient satisfaction by an impressive 40%.

↑20%

Conversion rate

↑40%

Patient satisfaction
Clínicas del Hombre historia de éxito en WhatsApp
Clínicas del Hombre historia de éxito en WhatsApp

Company: Clínicas del Hombre
Industry: Health – Male Care
Function: Customer Service Automation
Platform: WhatsApp Cloud API and Facebook
Website: www.clinicasdelhombre.com

Clínicas del Hombre has established itself as one of the leading clinics in its field, offering high-quality medical care.

WhatsApp Success Story
WhatsApp Success Story

Who is Clínicas del Hombre?

Clínicas del Hombre has established itself as one of the leading clinics in its field, offering high-quality medical care

Clínicas del Hombre, part of the elery.co family are men’s health experts who provide advanced and personalized medical treatments and procedures. Based in Mexico and present in the country’s major cities, this company stands out for its comprehensive approach and friendly, professional, and discreet care, offering services ranging from specialized consultations to specific treatments, from erectile dysfunction to mental health.

What Did Clínicas del Hombre Need?

A solution to improve interaction with its patients and automate the medical care process

Clínicas del Hombre faced the challenge of improving patient communication and optimizing the entire medical care process. The company needed an efficient way to manage the growing number of consultations, appointments, and follow-ups, ensuring a personalized and high-quality patient care experience.

What Was the Solution for Clínicas del Hombre?

Customer service automation throughout the entire care process.

Clínicas del Hombre faced the challenge of improving patient communication and optimizing the entire medical care process. The company needed an efficient way to handle the growing number of consultations, appointments, and follow-ups, ensuring a personalized and high-quality patient care experience. They needed a system that would allow them to provide detailed and accurate information about their men’s health services, including treatments and procedures, discreetly and professionally.
Digitalizing and automating the customer journey from the initial consultation to post-treatment follow-up were crucial. Clínicas del Hombre sought a solution to integrate all these needs, providing a more efficient and patient-centered approach to managing their medical care.

Before

At Clínicas del Hombre, various tasks were handled manually, including appointment management, treatment follow-up, and patient communication. This manual approach was time-consuming and prone to errors and delays, which could affect the patient experience.

Solution

The implementation of WOZTELL at Clínicas del Hombre marked a significant change. Integrating this tool with their Customer Relationship Management (CRM) system allowed the automation of multiple processes. Now, scheduling appointments, treatment reminders, and patient communication are carried out more efficiently and without errors. Incorporating automated WhatsApp messages into their CRM provided a complete and up-to-date view of interactions with each patient, improving service quality and operational efficiency. This change optimized the time of medical and administrative staff. It significantly improved the patient experience, ensuring faster, more personalized, and precise service.

How Clínicas del Hombre Uses WOZTELL

Clínicas del Hombre has integrated WOZTELL into its operation in a multifaceted way: during working hours, they use WhatsApp to communicate directly with patients, while outside office hours, they activate the WOZTELL chatbot on WhatsApp to manage inquiries and questions. The adoption of WOZTELL has significantly impacted the critical performance indicators (KPIs) of Clínicas del Hombre. Tasks that previously required manual intervention by specialized personnel are now automated, saving time and resources. Integrating WhatsApp notifications into their CRM system has helped improve appointment confirmation rates and optimize the treatment scheduling process. The standardized templates provided by WOZTELL have also improved the quality and consistency of patient communication.