Welcome chatbot on WhatsApp

This chatbot is ideal for telling your customers a little about yourself the first time they contact you.

 THE CHALLENGE

When your customers write to you for the first time, chances are they don’t know much about you.

For this reason, it is important that you have a strategy in place to introduce yourself and tell them a little about yourself in the first contact.

Also, this is an opportunity to tell them that they will receive a response from your team very soon.

The problem

When a user writes to you for the first time, they expect to receive some kind of response and if they don’t receive any, they may think that you are ignoring them.

This generates a negative experience, so they decide to look for another company that sells the product or service they need.

The experience translates into a loss of sales for your business.

 THE SOLUTION

To avoid losing any more potential customers, you are looking for a solution that allows you to respond to your customers automatically no matter what time they write to you.

In WOZTELL there is a very simple chatbot that allows you to send an automatic message when a user writes to you.

In addition, you can set a time period so that the message is not repeated in case the user continues to write.

That is, if you set a time of one hour, the chatbot will not repeat the message during this period. If the user types once this period has passed, the chatbot will send the message again.

Although this chatbot is simple and only sends one message, it can bring a great advantage to your business. Your customers will feel heard and will know that they will be contacted soon to fulfill their needs.

Los resultados

80%

Increased customer satisfaction

87%

Of consumers have positive experiences with chatbots

80%

Increased customer satisfaction

87%

Of consumers have positive experiences with chatbots

Good practices

We recommend that you write a message that reflects the personality of your brand so that your customer remembers and recognizes you.

Also, remember that since it is WhatsApp, your message should not be too long. You should also make it dynamic and natural, for this you can use emojis.

Finally, remind your customer that someone will contact them to offer more information.

Step by step

Linking this chatbot to your WhatsApp account and start using it is easier than you think.

1. On the WOZTELL page click on Template Gallery.
2. Select the welcome chatbot template and download it.
3. Once you have the file, go to the WOZTELL platform and click on Bot Builder and then on Import Tree. Select the file you downloaded.
4. In order to start using the chatbot you must link it to your WhatsApp number. Go to Channels > Edit > Tree settings > New tree > Select the chatbot > Select the global nodes > Save
5. To set the time it should take for the chatbot to respond go to Tree Manager > Config Map. There type the number of hours you want it to spend.
6. This chatbot has only one node and there you can edit the message you want to send to suit your needs. To do this, configure the platform preferences in WhatsApp Cloud. Then scroll down to the Responses section and in the Content field you can write the message you want the chatbot to send.

Basic survey chatbot on WhatsApp

Conclusions

A welcome message is the first opportunity you have to show your customers that you are there for them. And since first impressions are important, this message should show who you are and that you care about your customers.

Download your template here.

Are you ready to launch your first push notification and see it for yourself?

Book a meeting to find out more

Welcome chatbot on WhatsApp