Developed by our partner Sanuker
The company has increased automation by getting most customers to buy directly via chat and decreasing phone calls
The pioneer to adopt the use of chatbot with live chat system in the automobile industry
Live chat system enables immediate communication bridge between consumers and staffs
Company: Toyota Hong Kong
Feature: Branding, Information Display, Customer Service, Live Chat, Booking
Platform: Facebook Messenger
Toyota Motor Corporation (TMC) is a top ten Fortune Global 500 enterprise, and ranks among the world’s leading global corporations. Toyota is one of the world’s largest automobile manufacturers, selling 7.5 million models annually on all five continents.
What did Toyota need?
Turning the Chatbot into a Long-Term Project
What was the solution?
A Multi-Purpose Chatbot
Shortened lead response time