Success Story

Developed by our partner Sanuker

The company has increased automation by getting most customers to buy directly via chat and decreasing phone calls

The pioneer to adopt the use of chatbot with live chat system in the automobile industry

Live chat system enables immediate communication bridge between consumers and staffs

Toyota Live chat
Partner: Sanuker
Company: Toyota Hong Kong
Industry: Automobile
Feature: Branding, Information Display, Customer Service, Live Chat, Booking
Platform: Facebook Messenger

Toyota Motor Corporation (TMC) is a top ten Fortune Global 500 enterprise, and ranks among the world’s leading global corporations. Toyota is one of the world’s largest automobile manufacturers, selling 7.5 million models annually on all five continents.

What did Toyota need?

Turning the Chatbot into a Long-Term Project

Riding on the success of Sienta Campaign Chatbot, Toyota Hong Kong continues to partner with us and turn the chatbot into a long-term project awhich helps handle all the incoming enquiries coming through their Facebook page.

What was the solution?

A Multi-Purpose Chatbot

The chatbot will guide staff to search for clues in the office as well as challenging them with brain teasers. Once they have completed, each of them will receive a gift coupon as a token of appreciation.


Shortened lead response time

Toyota Live chat
Toyota Live chat