Discover how a medical aesthetic clinic achieved a 100% attendance rate

Who is Noelia Gon, Aesthetic Clinic?

An aesthetic clinic that offers aesthetic services as well as personal care and wellness

They have two clinics located in Barcelona and Sitges and have industry professionals specialized in laser medicine, instrumentation, and image consultants, among others.

At Noelia Gon, not only are they experts in image for their clients, as could not be otherwise, they also take the image of their company very seriously for client attraction. Therefore, they wanted to implement a marketing strategy that would allow them to automate all the actions that help them in the promotion and sale of treatments, as well as ensuring that these are carried out and ensuring that the appointments go off without a hitch.

WOZTELL increases our efficiency and productivity, the relationship between time and money. Thanks to the increase in attendance of scheduled appointments, my time is much better distributed.

Daniel Taborda – Medical Director of Clinicas Noelia Gon

What did Noelia Gon Clinics need?

Minimize absenteeism from scheduled appointments

During this period, they noticed a new problem: the leads were disappearing and for different reasons, they did not answer the emails and the communication was not efficient through other channels.

Once a user filled out a contact form or searched for information about a property, it took between 2 and 3 days before a salesperson contacted them.

This delay resulted in a low response rate to follow-up emails. The main causes being that they had already forgotten that they wanted information or had lost interest.

What was the solution?

Automate the sending of messages to leads and salespeople.

At Noelia Gon Clinics, they began working with WOZTELL six months ago to make a change in their communication strategy.
Noelia Gon needed a solution to minimize absenteeism from scheduled appointments, which caused time and money losses due to empty spaces in the schedule that could not be covered with other appointments.

Before

Before using WOZTELL, the clinic carried out all communications by email, which resulted in a high rate of absenteeism at appointments and little effectiveness in their campaigns. However, since they started using WOZTELL six months ago, their productivity has significantly increased. The non-attendance rate at scheduled appointments has dropped by 40%, allowing them to use their time and resources more efficiently.

Solution

Implementation, by WOZTELL, of a series of strategies focused on communication and personalization of their services:

1. Appointment reminder automation: Previously, the clinic sent appointment reminders by email, but has switched to WhatsApp, integrating it through the WOZTELL automation platform. This transition has allowed them to send personalized reminders to clients more effectively and comfortably. With this change, absenteeism has been reduced by 40%.
2. Campaigns for different treatments: Noelia Gon is using WOZTELL to launch marketing campaigns for their different treatments, including their famous “Botox Barcelona” and “Lip fillers Barcelona”. These campaigns are segmented according to the treatments each client has previously received, offering them new services and complementary treatments.
3. Up-Sellings and Cross-sellings: The clinic implements up-selling and cross-selling strategies through WhatsApp. Messages are sent to clients suggesting superior or complementary treatments to those they have previously received, based on their preferences and purchase history.
4. Satisfaction survey: After each visit, satisfaction surveys are sent via WhatsApp. If the results are positive, the client is offered a discount on a treatment related to the one they have previously received.