Ngong Ping 360
Success Story

Developed by our partner Sanuker

Thanks to a chatbot, tourists can get the Ngong Ping 360 EQ-pass tickets online through Facebook Messenger or WeChat

Parallel use of online chatbots with offline kiosks in just one single database

60%

The amount waiting time tourists saved up thanks to the chatbot

Ngong Ping 360 EQ-pass tickets
Ngong Ping 360 EQ-pass tickets
Partner: Sanuker
Company: Ngong Ping 360
Industry: Tourism, Public Transport
Feature: E-queuing
Platform: Facebook Messenger, WeChat and Kiosk

Ngong Ping 360 is a gondola lift on Lantau Island in Hong Kong and a subsidiary of the MTR Corporation. Ngong Ping Cable Car connects downtown Tung Chung and Ngong Ping on Lantau Island. Adopting a safe and reliable bi-cable ropeway, the cable car is first-of-its-kind in Hong Kong.

Ngong Ping 360 EQ-pass tickets chatbot

What did Ngong Ping 360 need?

Avoid Long Queues for the Cable Car

We have all been there, arriving at a tourist spot feeling excited until we see the long queue that kills the thrill. To better execute crowd control measures, we co-created with Ngong Ping 360 to develop the “NP360 EQ-Pass System” to optimize travelers’ experience.

Ngong Ping 360 is a gondola lift on Lantau Island in Hong Kong and a subsidiary of the MTR Corporation. Ngong Ping Cable Car connects downtown Tung Chung and Ngong Ping on Lantau Island. Adopting a safe and reliable bi-cable ropeway, the cable car is first-of-its-kind in Hong Kong.

What was the solution?

Get a Ticket Without Physically Lining Up

Tourists need to first select the package they want to purchase and the number of people traveling along, upon confirmation to accept terms and conditions, an assigned EQ-pass ticket with a QR code will be generated. Tourists just need to show their EQ-pass tickets to the staff to validate their tickets.

The EQ-Pass system is available on three platforms: Facebook Messenger, WeChat, and physical vending machines. Tourists can either get EQ-pass online on Facebook Messenger or WeChat chatbot, or get EQ-pass offline at on-site vending machines. Tourists who get an online EQ-pass and also confirm to receive reminders will receive a broadcast messages when it’s almost their turn.

Ngong Ping 360 EQ-pass tickets chatbot
Ngong Ping 360 EQ-pass tickets chatbot
Ngong Ping 360 EQ-pass tickets chatbot
The EQ-pass system supports both Tung Chung station and Ngong Ping station, the former one for riding the cable car up to the mountain while the latter one for going back down to the city.