Longevita Success Story

Discover how a Medical Tourism company reduced costs with chatbots

Thanks to data collection chatbots on WhatsApp and the resulting reduction in response time, Longevita managed to reduce its lead management costs by up to $40,000/year and increase its conversion rate by 10%.

↑10%

conversion rate

↑20%

open rate

Noelia Gon. Historia de éxito
Longevita logo

Company: Longevita
Industry: Medical Tourism
Function: Customer Service Automation
Platform: WhatsApp Cloud API

Longevita is a medical tourism company that was listed in 2020 in the Sunday Times Virgin Atlantic Fast Track 100 league table as one of the UK’s fastest growing companies.

Automatización del Marketing
Automatización del Marketing

Who is Longevita?

A medical tourism company that takes care of the client’s entire trip.

Longevita, recognized as one of the fastest-growing companies in the UK by the Sunday Times Virgin Atlantic Fast Track 100 in 2020, arranges appointments for affordable and high-quality aesthetic treatments in London and Istanbul. They manage the entire customer journey, from consultations and treatment plans to medical appointments, accommodations, private transfers, interpreters, and post-treatment support.

We have been using WOZTELL for over two years now and the assistance we have been getting from their support team has been outstanding. They are always available, quick and willing to help resolve issues whenever we need them. Their developers also have been adding new features which turned out to be very useful for our business. Highly recommend.

What did Longevita need?

A solution to optimize communication with the customer, as well as to digitize and automate the entire customer journey.

Longevita faced the challenge of optimizing customer communication and digitizing their entire customer journey. They needed a solution to efficiently handle the increasing number of inquiries and provide detailed information about their medical travel plans.

What was the solution?

Automate customer service throughout the customer journey

Longevita faced the challenge of optimizing customer communication and digitizing their entire customer journey. They needed a solution to efficiently handle the increasing number of inquiries and provide detailed information about their medical travel plans.

Before

Previously, Longevita had a team of three advisers performing manual and repetitive tasks, such as opening customer records and requesting images for medical evaluations. With WOZTELL, these tasks are now automated, resulting in significant cost reductions.

Solution

The integration between WOZTELL and Longevita’s CRM system, ZOHO, played a key role in their choice of WhatsApp business solution. The automatic registration of WhatsApp messages in the CRM provided a comprehensive view of all customer communications.

How Longevita Uses WOZTELL:

Longevita utilizes WOZTELL in multiple ways: during business hours, they communicate directly with customers via WhatsApp, while outside office hours, they employ WOZTELL’s chatbot to handle inquiries. They also leverage broadcast messages to send reminders and promotional messages at crucial stages of the customer journey.

Implementing WOZTELL has significantly improved Longevita’s KPIs. Tasks that were previously performed manually by a team of three advisers are now automated, resulting in cost savings. The integrated WhatsApp notifications within their CRM have enhanced conversion rates and expedited the booking process. Standardized templates provided by Woztell have also improved the quality of customer communication.

In terms of business and operations, Longevita has experienced substantial benefits from using WOZTELL. The chatbot, standardized templates, and automated notifications have reduced workload and enhanced operational efficiency.

Longevita recommends that other companies facing similar challenges map out their entire customer journey and integrate WhatsApp Cloud API to improve communication and efficiency.

Customers can easily find and contact Longevita through their three websites and eight social media channels. WhatsApp buttons are available on all websites, directing customers to the implemented WOZTELL chatbot for messaging, including social media platforms.