Use case: Geovanny Apparel
The Client
Industry: Ecommerce
Company: Geovanny Apparel
Website: www.geovannyapparel.com
Company size: From 50 to 200 employees
Implementor: Woztell
Description of the company:
This Mexico-based company specializes in the manufacture, design and customization of cycling uniforms since 1999.
Although that is their biggest claim, today they have grown as a company to offer a wide variety of sportswear that represent the brand of Geovanny Apparel as a symbol of people with tenacious and sporty souls.
Their commitment lies in constant innovation, to offer the best products to accompany their customers on every challenge.
The challenge
Improve current methods of communication to make them more efficient
Before using Woztell, Geovanny Apparel was managing customer messages on a single device, so they couldn’t distribute the workload among their agents, slowing down their response rate.
In addition, they relied heavily on email communications, whose open rate has been in continuous decline, making communication less efficient than before.
The Solution
Automation and consolidation of all conversations
Once they started using Woztell, they reduced their response time exponentially and can now track their customers from a single number, thus avoiding failures or incidents.
They also highlight how thanks to Woztell they can now store all the relevant information for their business and use it to improve their customer services.
The improvement in quality has been so remarkable that it has increased by 300%.
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