Clínicas del Hombre: How to Grow from 1,000 to 15,000 Clients Thanks to WhatsApp and a Proven Men’s Health Care System
Implementing chatbots on WhatsApp for initial consultations and follow-up has increased the conversion rate by a notable 20% and raised patient satisfaction by an impressive 40%.
Company: Clínicas del Hombre
Industry: Health – Male Care
Function: Customer Service Automation
Platform: WhatsApp Cloud API and Facebook
Clínicas del Hombre has established itself as one of the leading clinics in its field, offering high-quality medical care.
Who is Clínicas del Hombre?
Clínicas del Hombre has established itself as one of the leading clinics in its field, offering high-quality medical care
What Did Clínicas del Hombre Need?
A solution to improve interaction with its patients and automate the medical care process
What Was the Solution for Clínicas del Hombre?
Customer service automation throughout the entire care process.
Digitalizing and automating the customer journey from the initial consultation to post-treatment follow-up were crucial. Clínicas del Hombre sought a solution to integrate all these needs, providing a more efficient and patient-centered approach to managing their medical care.
At Clínicas del Hombre, various tasks were handled manually, including appointment management, treatment follow-up, and patient communication. This manual approach was time-consuming and prone to errors and delays, which could affect the patient experience.
The implementation of WOZTELL at Clínicas del Hombre marked a significant change. Integrating this tool with their Customer Relationship Management (CRM) system allowed the automation of multiple processes. Now, scheduling appointments, treatment reminders, and patient communication are carried out more efficiently and without errors. Incorporating automated WhatsApp messages into their CRM provided a complete and up-to-date view of interactions with each patient, improving service quality and operational efficiency. This change optimized the time of medical and administrative staff. It significantly improved the patient experience, ensuring faster, more personalized, and precise service.