We are going through difficult times with Coronavirus lockdown, in which it is not easy to be in contact with our family and friends. For this reason, now we are employing the use of technology more than ever, specially in two aspects: work and to be keep in touch with our loved ones. Billions of people trust WhatsApp and do not hesitate to use it to communicate daily during this lockdown. It is necessary not only to talk to yours, but also to contact your doctors, teachers, etc.

End-to-end encryption

WhatsApp is fully aware of the fact that it is now more important than ever to be safe, so it offers us a space where our messages and calls will be an end-to-end encryption by default.

Last year, the functionality of forwarded messages showed up: the double tick. Now, they are setting a limit so that these messages can be only sent to one chat at a time.

WhatsApp has always been aware of the privacy and security of its users since it is a private messaging service. Therefore, it was established some time ago, a limit when forwarding messages to restrict viralization, causing forwarded messages to decrease by 25% worldwide.

However, they also know that not all forwarded messages are fakes or there is information that shouldn’t go viral. They are aware that there is a lot of useful information such as organizing public moments during all this chaos, as well as fun information to get us a smile and important reflections. However, they consider it important to slow down disclosure so that messages that are not of this type do not make WhatsApp a space for a purpose other than having personal conversations.

It is also imperative to know that WhatsApp works directly with NGOs and government institutions, such as the World Health Organization and more than 20 national ministries of health. With this, the aim is that everyone can access to the right information. These trusted authorities have already sent hundreds of millions of direct messages to people who have requested some type of information and advice on the subject. If you want to know more, you can go to the WhatsApp coronavirus information centre.

This situation has made the majority of the population to begin to transform digitally, both personally and business. And which is the better way to do it? It is necessary for everyone to have their information controlled, but much more when it comes to your business. If you want to start using WhatsApp Business in your company, and not lose the traceability of the information or control of the actions of your team, WOZTELL is your solution.

Do you want to communicate with your customers in their favorite channel and boost your results?

With Woztell you can automate tasks, work with multiple agents and phone numbers and measure your marketing, sales, operations and customer service efforts in their favourite channel: WhatsApp.