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Frequently Asked Questions
What is a MAU?
Monthly active users (MAU) tracks the number of unique users who interacts with one channel. If a unique user interacts with more than one channel, will count as multiple MAU.
Will the price of my license change?
The price of your license will remain the same. There will be new plans with new possibilities.
What messaging applications can I work with the free license?
WhatsApp, Instagram, Facebook Messenger, Shopify live chat, Webchat.
Will you teach us how to make ChatBots on WhatsApp, Instagram, Facebook, etc?
We are working just on that!
When can we use the new WOZTELL?
The features will be available throughout November and December 2021.
Will I lose my customers’ commissions if they switch to the new plans?
Partners will receive commissions based on the subscribed plans, old or new, used by their customers.
WhatsApp Conversation-Based Pricing
Starting February 1st, 2022, WhatsApp will switch from a notification-based pricing model to a conversation-based pricing model. Instead of being charged for notifications sent, businesses will be charged per conversation, which includes all messages delivered within a 24-hour period.
Updated information can be found at: https://woztell.com/whatsapp-conversation-based-pricing/
How It Works
WhatsApp Business API conversations fall into two categories that are priced differently:
- User-initiated, like customer care and general support inquiries.
- Business-initiated, like post purchase notifications.
All conversations are measured in 24-hour increments, or “sessions”, that start whenever the first message from a business is delivered. The first message can be initiated by the business (business-initiated) or a business reply within 24 hours of a user message (user-initiated). A user is defined as the person or entity with whom the business is messaging.
Charges for conversations are based on the user’s phone number. Rates for business-initiated conversations and user-initiated conversations vary by market (country or region). See Rates for specific pricing information.
Free Tier Conversations
The first 1,000 conversations each month will be free, so your business can start to build experiences your customers will love before having to pay. Each WABA gets 1,000 free tier conversations. Free tier conversations can be business-initiated or user-initiated.
Free Entry Points Conversations
Conversations will not be charged when users message businesses using call-to-actions buttons on Ads that click to WhatsApp or a Facebook Page CTA. Free entry point conversations can only be user-initiated. Only the first conversation that starts from the entry point is free of charge. Subsequent conversations with the user are charged.
Standard pricing will apply for Ads that Click to WhatsApp. The conversation that initiates from the ad is free, but not the ad itself.