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Frequently Asked Questions
What is a MAU?
Monthly active users (MAU) tracks the number of unique users who interacts with one channel. If a unique user interacts with more than one channel, will count as multiple MAU.
Will the price of my license change?
The price of your license will remain the same. There will be new plans with new possibilities.
What messaging applications can I work with the free license?
WhatsApp, Instagram, Facebook Messenger, Shopify live chat, Webchat.
Will you teach us how to make ChatBots on WhatsApp, Instagram, Facebook, etc?
We are working just on that!
When can we use the new WOZTELL?
The features will be available throughout November and December 2021.
Will I lose my customers’ commissions if they switch to the new plans?
Partners will receive commissions based on the subscribed plans, old or new, used by their customers.
WhatsApp Conversation-Based Pricing
From June 1, 2023, the price of WhatsApp conversations will change according to the type of template sent, based on new categories. In addition, the first 1,000 user-initiated conversations of the month will be free of charge.
It will continue to be charged per conversation, which includes all messages delivered within a 24-hour period, but there will now be 4 types of conversations associated with the new template categories, each with an associated cost. See updated rates and how it works here.