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Over 4,000,000 companies are using WhatsApp to grow.
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All renewals are at full price. You can change plans or cancel your account at any time. The features can be subject to changes and/or limited based on changes in provider services such as SalesForce, ZOHO, WhatsApp, AWS, or business reasons. Local taxes (VAT, goods and services tax, etc.) will be charged additionally with respect to the prices mentioned above.
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Frequently Asked Questions
Whats is a session?
When a user sends a message to initiate a conversation with your company, you are able to reply with fully customizable messages within 24 hours; this window is called session. Every time the user writes to you, the start time of the session resets.
The session will close 24 hours after the last message the user sends to your company.
What is a session and template message?
Session messages are messages sent during a 24 hour session. They are free, and can be fully customized.
Template messages are highly structured messages that need to be pre-approved once by WhatsApp in order to be sent by the company outside of the 24 hour session. They cannot be used as marketing and promotional messages. They have a cost.
What is an agent?
Agents are the team members in your company that will handle your WhatsApp communications. They will read, send, and receive messages in order to manage customer needs.
What is an active customer?
An active customer is a user that has a conversation, at least once a month, with your company via your WhatsApp API number. The customer only counts as active if they write to your company. When sending campaigns, if your user does not reply to your message, they will not be counted as active.
Which number can I use as my company WhatsApp API?
We don’t sell phone numbers. You can select the number you prefer, be it a landline or mobile phone number from any local or international provider.
The phone number you choose must have one of these two possibilities:
- Receive an SMS with a verification code
- Receive an international verification phone call.
How long does it take to setup the account?
It may take up to 4 weeks. The steps of the setup are described in this article. After purchase, you will receive an email with the instructions to move forward with the setup process; please reply with the requested information. At the end of the setup, the number and the integration will be ready to use.
What is pay per use credits?
You must add credits when purchasing a Woztell license, with a minimum value of $20.
These credits are charged to your account, and Woztell will discount from this value the use of template messages, extra agents per month and extra active customers per month.
Every time you reach 80% of the usage of your current credits, we will recharge your account with the same value. If it is $20, the recharges will always be in the amount of $20.
We accept payments via Visa, MasterCard, and American Express. For more details, please contact us on WhatsApp.
What if I decide to cancel?
Woztell has a subscription model, you can cancel the payment renewal anytime. Learn more about what happens when you cancel in this article.
Is my data safe?
We are passionate about keeping your data safe and secure. Woztell extension is hosted by Zoho. Their security system works with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. For more information about security, please either contact us or your software vendor.
We comply with the EU-US Privacy Shield Framework as set forth by the Department of Commerce which applies to the collection, use, and retention of customer personal data from the European Union. It doesn’t matter whether you are based in Europe or not, we will protect your personal information and data.