Only the Template Message used to initiate the conversation has to be paid. Woztell doesn’t mark up and you can see the official prices HERE.

Message Templates are 1-way outgoing notifications, and each template must be manually approved by WhatsApp.
They cannot be used for marketing and promotional messages.

Session Customer Care Messages are messages sent during a 24h window as a response to a message initiated by the customer.

You can automate first-line responses and transfer them to an agent to close, sell or answer complex queries

As long as customers send you a message / initiates the conversation, you are able to reply to the customer within a 24 hour window of the last received message from the customer. During this window you can send them free form text messages. Out of this window you can initiate the conversation only using a Template message.

1. Account Update
2. Alert Update
3. Appointment Update
4. Issue Resolution
5. Payment Update
6. Personal Finance Update
7. Reservation Update
8. Shipping Update
9. Ticket Update
10. Transportation Update

Let’s imagine that we use WOZTELL to inform our customer about their invoice state.

Monday
13:05 Us (Template): Hello {{Name}}, your invoice {{number}} has been sent to your bank to be charged.
13:22 Client: Sorry? I have not bought anything this month.
13:23 Client: What are you charging me?
13:40 Us (session message): Let me verify it, please.
13:41 Us (session message): This invoice charges some products that were not charged last month. Do you want me to send you the invoice in PDF?
16:25 Client: No, thanks. Everything is fine
19:56 Us (session message): Thank you for your comments. Remember that you can contact us by whatsapp at any time. Have a great day

Tuesday (24h after the last message of the customer)
19:57 Us, we can comunicate only using a new template.

In this example, you will pay the Template Message sent at Monday 13:05 and Tuesday 19:57.
Each message that the customer write to us (13:22, 13:23, 16:25) open a 24 hour window that let us send session message for free.

Each time the client writes to you, you will have a new window of 24 hours to write messages without cost

Sure thing! We’ll be happy to show you how Woztell works through a web-conference whenever suits you. The demo is a 15 minutes-long session. To schedule your demo, please contact us.

We accept payments via Visa, MasterCard, American Express and PayPal. We also accept payments via bank transfer for yearly subscriptions. For more details, please contact us on presales@woztell.com.

We’re passionate about keeping your data safe and secure. Woztell is hosted by your software vendor marketplace (ZOHO, Salesforce, etc.). Their security system works with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. For more information about security, please either contact us or your software vendor.

You will not be bonded by any contracts or commitments. Woztell is a pay-as-you-go service (monthly or yearly), so you can make changes to your plan whenever you need to.

Yes. We do comply with the EU-US Privacy Shield Framework as set forth by the Department of Commerce which applies to the collection, use, and retention of customer personal data from the European Union. It doesn’t matter whether you are based in Europe or not, we will protect your personal information and data with the same passion.

Of course you can! Contact our Support team and ask for the change. Your plan will be updated on the 1st day of the following month. If you need another date, you can ask for this specific service.

There is a monthly and an annual plan. There is a 10% discount on the annual plan