Monthly Active Users (MAU) record the number of unique users interacting with a channel. If a unique user interacts with more than one channel, it will count as multiple MAU.
How does the pricing work on WOZTELL?
In the simplest form, there’s a fixed cost and a variable one.
You’ll have a fixed cost, which is the subscription; you won’t pay anything extra for all our platform services. Additionally, you’ll need to leave a deposit to cover the variable costs of WhatsApp Consumption or MAUs.
How much will I pay if I subscribe today?
It’s straightforward; you will pay the monthly subscription and leave a deposit to prepay the WhatsApp conversations and extra MAUs.
For example, if you subscribe on the 15th of the month to the Monthly Growth plan:
– Growth Subscription: $49.50
– Prepaid Deposit: 50$.
– Total: 99,50$*
What is the prepayment deposit for?
To cover potential variable costs in your account: WhatsApp Conversations or UAMs (Monthly Active Users).
WhatsApp Conversations: WhatsApp charges per conversation. Remember, there are two ways to initiate a conversation:
– User-Initiated
– Business-Initiated
With WOZTELL, you have unlimited free messages initiated by the client. Any messages you initiate outside the 24-hour window will be charged based on the recipient’s country and the type of template used.
Read more here: https://woztell.com/whatsapp-conversation-based-pricing/
Example Growth plan with 2000 sent conversations in the USA:
– Start-of-Month Deposit: $100
– Business-Initiated WhatsApp Conversations: 0
– Marketing Templates Cost: 2,000 × $0.030 = $60
– End-of-Month Deposit: $40
Monthly Active Users (MAUs): You can chat with as many people as you want. However, each plan includes a specific number of UAMs:
– Starter: 400
– Growth: 1,000
– Agency: Unlimited
For every additional UAM, $0.08 will be deducted from the deposit.
For example, a Growth plan with 1,500 MAUs at the end of the month:
Start-of-Month Deposit: $100
Total UAMs for the Month: 1,500
Extra UAM Cost: (1,500 – 1,000) × $0.08 = $40
End-of-Month Deposit: $100 – $40 = $60
When is the prepayment deposit renewed?
It will only be renewed when you consume 90% of the deposit, if you do not consume any of it, you will keep your prepayment deposit until you use it up.
Can I use my WhatsApp number?
Monthly Active Users (MAU) record the number of unique users interacting with a channel. If a unique user interacts with more than one channel, it will count as multiple MAU.
What happens once I subscribe to WOZTELL?
Yes, of course. Remember that you’ll now use the WhatsApp Cloud API, losing access to the familiar WhatsApp application. You can use our application to send and receive messages. We recommend contacting our sales team first to clarify any specific situations.
How can I create ChatBots on WhatsApp, IG, FB, and Webchat?
You’ll have an installation session for all our clients. The goal is to get your account up and running and help you overcome any difficulties connecting WhatsApp, Instagram, Facebook, or others. We’ll accompany you through the process.
When can I cancel my account or change plans?
You can access over 300 WhatsApp templates for WhatsApp, Facebook, and Instagram. With the Growth & Agency plans, you’ll have access to a support plan. Additionally, all our clients have access to our support and success team via WhatsApp and Email.
What are the costs associated with WhatsApp conversations?
WhatsApp charges if you send a template message outside the 24-hour window. Charges depend on the template category and the recipient’s country.