New feature: live chat to engage with your customers and boost your sales

We are launching our live chat inbox and to celebrate it, we want to share with you some of the benefits that implementing a live chat on different channels can bring to your company.

Let’s begin!

Benefits of implementing a live chat in your company to manage communications with your customers

Let’s see some benefits of implementing a live chat in your company.

Improve customer experience

With a live chat, your customers will be able to talk with you directly and immediately using their favorite channels (WhatsApp, Facebook Messenger, and Instagram)

The customer satisfaction rate with a live chat is up to 83%

Improve agent productivity

Boost your sales

As we were saying, the way we communicate has changed and customers want an easy and fast way to communicate with companies.

New generations expect their favorite companies to be on the channels they use every day and want to engage with them on these channels. Social networks such as Facebook, Instagram, and WhatsApp are used every day to talk with friends and family, so they represent a unique opportunity for your company to communicate with your customers.

A study by META showed that:

• 58% of customers feel more comfortable sending a message
  to a company than calling them over the phone
• 59% of the people surveyed said that
  with messages they have faster answers
• 66% of the people surveyed said that
  they prefer to buy from a company active in messaging channels

New feature: WOZTELL live chat inbox

Unlimited agents, channels, and numbers

Additionally, all your business agents will be able to access the tool without any restrictions and with no need for additional licenses.

On the other hand, if you work with WhatsApp as a messaging channel for your company communications you can have unlimited numbers associated with the live chat inbox. This means you can have a customer support number, a sales number, and for every department or team that needs one in your company.

Manage chatbots individually

However, the conversation can reach a point where your customer wants to talk to a human. With our live chat inbox, you can deactivate and activate a chatbot for a specific user with only the touch of a button.

Assing agents to channels and conversations

You can also add agents to a conversation or scale conversations to another department so the right person to solve the problem or question has access to the conversation.

Keep your chats organized

By defect, our live chat inbox has a “spam” folder to put the conversations that don’t have any value, and a “done” folder for the conversations that are already solved.

You can also create folders according to your needs.

Search and filter

Send WhatsApp message templates

Also, you can use message templates during a conversation to save up time and avoid having to write the same message over and over.

Message templates can include multimedia elements, buttons, and variables that you can personalize for each customer.

From our live chat inbox, you can send WhatsApp message templates that you have created on the WOZTELL platform in only a few clicks.

Add notes to every contact

This way, when a new agent takes the conversation will be up to date with the customer history with your company and provide a better service.

Conclusions