Tips to keep your customers served even on holidays
Holidays are the most wonderful time of the year, like the song says… relaxing is necessary to gain strength and keep on growing. However, nowadays, losing billing days or worse, leaving your customers unattended, is a wrongdoing you shouldn’t do.
How can you have a business that carry out’s its customers 365 days a year?
Well, there are plenty of solutions, but here we have only the best: WOZTELL. Why is it this the best tool? It’s crystal clear, no one has WhatsApp integrated into their e-commerce or customer service or CRM. You could explain to us that you have a chatbot in your e-commerce store, but that’s nothing compared to having WOZTELL.
For instance, you have a customer that comes to your online store in the middle of Christmas to buy, and there is no one to help him. Imagine that… he has an inquiry, he wants to know if you accept certain means of payment and how long it will take for delivery, but you only have a chatbot with some pre-configured questions, and answers that do not satisfy him, and he leaves the company. Goodbye customer, and we do know what that means. It will not only cost loose of money, also you’ll have a customer who is not satisfied.
Suddenly, you have current customers who need an immediate answer to a certain problem, and they find the same thing. But how is that, isn’t it that people relax at Christmas holidays? Well, that’s not completely true. During these times, you must have the best solution to contact with your clients. If your clients don’t find the right answers, they will search that in another place.
The idea is clear, but is WOZTELL so good that allows customers to always have the best answer? Yes, it actually is! There is nothing better, in fact, is magnificent. When we think of this business we associate it with the fact that to succeed you have to fight hard. Nothing comes from above, and if we want success we will have to work hard. A successful business is one that we can climb and for that to happen, having modern tools is fundamental.
It’s true that you have to fight, but WOZTELL makes it easy for you without having to suffer that much as helping your staff 365 days a year or paying extras to cover customer service.
Thanks to WOZTELL which is a fantastic tool that integrates WhatsApp, your e-commerce will be a great solution.
The solutions of this tool are not only based on being able to generate automated responses for conversations with leads and customers. They are also depended on several possibilities that it approve you, for example, being able to save the history of the conversations, so you can monitor them. By reviewing them, you can evaluate how they have been and manage how they can be improved. You can see which are the most frequent requests, at what times, determine the best responses of those that have been most effective, etc.
Not to mention that, you’ll be able to develop marketing campaigns to your selected lead and customer segments. All this from a WhatsApp company number that you don’t have to change. As we said before, if your customers are well served, they will stay with you forever and, of course, recommend your company. Your leads will become customers and your business will grow. You will also be able to coach your team to use the tool in the best way so that both customer care and marketing have the right roles. This way, you will derive the tasks to the profile of the most qualified personnel according to the existing demands.
WOZTELL is unique, unrepeatable and unmatched because it integrates the most powerful communication tool with more than 1.3 billion users. Imagine the potential you’ll have by integrating this tool into your cloud-based business. You’ll have no limits, the world it’s your oyster. You have unlimited storage capacity, the one for you to send and receive messages. There are no limits and everything with 100% security for your business. You have powerful options like segmenting your audience and sending mass messages according to the segmentation with pre-defined templates conforming to the product offer you have.
It’s fantastic to be able to automate responses based on the content of the demands you receive. This is really great. But this is just a sample of what you will get from WOZTELL tool.
Look at all the advantages and features that WOZTELL has in this link, and you will be amazed, we ensure you that. You can ask for a demonstration right now without liability. We are inviting you to join the future of online business. You can’t be left out of this worldwide trend. Many are already taking advantage of it, and you can’t even imagine the great results they are achieving.
Do you want to communicate with your customers in their favorite channel and boost your results?
With Woztell you can automate tasks, work with multiple agents and phone numbers and measure your marketing, sales, operations and customer service efforts in their favourite channel: WhatsApp.