Tutorial:

How to connect Quick Replies to WOZTELL INBOX

respuestas rápidas inbox de WOZTELL

This tutorial will explain how to integrate WOZTELL with Quick Replies to use quick responses in your WhatsApp, Facebook, Instagram, or website chat conversations. This will allow you to optimize your communications, saving your agent’s work hours without disrupting the natural flow of conversations.

Before you get started, make sure you have the following:
– A free or paid WOZTELL account (if you don’t have one), you can create it here).
Let’s get started!

Installing the Quick Reply Extension in WOZTELL

1. Access the WOZTELL Marketplace and click the “Learn More” button for the Quick Replies extension.

Install the Quick Reply extension in WOZTELL

2. On the extension page, click “Get Extension” again.

Install the Quick Reply extension in WOZTELL

3. A pop-up window will appear where you need to fill out the “Alias” and “Description” fields and click “Install.”

Install the Quick Reply extension in WOZTELL

4. Once the extension is installed, go to “Installed Extensions,” open the Quick Replies extension, and click on “+ Fast replies.

Install the Quick Reply extension in WOZTELL

5. A pop-up window will appear where you should complete the fields for “Quick Reply Title,” “Quick Reply Type“, and “Description.” Once you’ve filled out the fields, click the “Save” button.

Install the Quick Reply extension in WOZTELL

How to Use Quick Replies in the WOZTELL INBOX

1. Within the user conversation, click on the lightning bolt icon below the message box, select “Quick Replies“, and click “Accelerate your replies“.

Install the Quick Reply extension in WOZTELL
Install the Quick Reply extension in WOZTELL

2. A pop-up window will open with the saved quick responses. Select the quick response you want to send and press “Send” then click on “Accelerate your replies“.

Install the Quick Reply extension in WOZTELL
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