Tutorial:

How to Use WOZTELL’s INBOX Application

APP Inbox WOZTELL Mobile and Desk

The WOZTELL INBOX application is available for all customers and enables the management of all customer or potential customer conversations through WhatsApp, Instagram, Facebook Messenger, and Webchat. It is compatible with Android and iPhone.

Our INBOX has both a mobile and desktop version you can install. Plus, you’ll have access for all members of the WOZTELL organization at no extra cost.

Follow this tutorial on installing and managing your conversations to get the most out of your interactions.

Make sure you have the following:
– A free or paid WOZTELL account (if you don’t have one), you can create it here).
Let’s get started!

Before starting to use the INBOX application

Connecting Channels to WOZTELL’s INBOX

1. Go to https://platform.woztell.com/inbox from your computer.

2. Click on “Settings in the bottom left corner.

connect channel to inbox

Navigate to the “Channelstab, where a list of existing channels will be displayed. Click on “Connect” to link a channel to the INBOX. If you haven’t connected your channels yet, go to https://platform.woztell.com/welcome.

connect channel to inbox

Now, you can start sending and receiving messages from the WOZTELL INBOX.

Installing WOZTELL’s INBOX APP on your mobile

1. Access the INBOX application

Scan the QR code with your mobile phone camera.
APP Inbox WOZTELL mobile QR
Or type the INBOX APP address in the browser https://inbox.woztell.sanuker.com/v1.0/inbox/
type the INBOX APP address in the browser

2. Add INBOX to the Home Screen

In Chrome on Android, when accessing the INBOX application, a pop-up window will appear to install the application. Click on “Install“.

APP Inbox WOZTELL
In applications, search for INBOX, press and hold the app, and tap on pinning it to the start.
APP Inbox WOZTELL

In Chrome on iPhone, when accessing the INBOX application, press the share button (the icon next to the URL).

Inbox app - add to home

Select “Add to Home Screen “. The default web name will appear; press “Add.”

Pin WOZTELL´s INBOX APP

3. Log in to the WOZTELL´s INBOX

Open the application by clicking on the INBOX icon on the mobile home screen.

Open WOZTELL´s INBOX APP

Log in with the same username and password as the WOZTELL platform.

Login on WOZTELL´s INBOX APP

A pop-up window will appear to allow notification sending. Click “Confirm

Allow WOZTELL´s INBOX APP notifications

Want to know more? Let´s talk via WhatsApp!

How to use WOZTELL’s INBOX on mobile

How do you send live messages through WOZTELL inbox?

1. In the top right corner of the INBOX, a magnifying glass allows searching for conversations with a specific member.
Inbox APP search user

2. To manage communication with a member, it’s necessary to open their conversation and write the text in the writing box.

Inbox APP chat user

3. Clicking on will display four options, and with Live Chat mode, it is possible to activate or deactivate a chatbot in the conversation.

Inbox Live Chat mode

How do you manage conversations in folders?

Read more: https://doc.woztell.com/docs/integrations/inbox/inbox-manage-folder/#folder-type

1. At the top are the pre-created folders where you can manage your conversations. It is possible to create new folders from the desktop version and configure them as public or private.
Inbox folder
2. To move a conversation to another folder, open the conversation, click on the three dots, then click on the “ Move” option and select the folder.
Inbox move folder

How do you assign conversations to users/agents?

Assign To. This function allows assigning communication to a particular user/agent for follow-up.
app inbox assign to user
When a conversation is assigned to an agent, it will appear in the folder containing the star icon .
app inbox assign to user folder

How do you manage member information

1. Member info. When accessing a member’s profile, it’s possible to obtain their name, through which channel they contacted us, and phone number.

Inbox Member info button

2. In “tags,” it’s possible to create labels to segment the member in the member’s module; in “notes,” it’s possible to add observations.

Inbox Member info

How do you send a WhatsApp Cloud API Template to a user who has previously interacted with us?

1. If the 24-hour window with the user is closed, and you want to send a template message, click on the lightning icon , select WhatsApp Cloud, and Send Message Template.

How to use WOZTELL Inbox on your phone

2. A pop-up window with the templates approved on the platform will open

How to use WOZTELL Inbox on your phone

How do you send a WhatsApp Cloud API Template to open a conversation?

1. To start a conversation with a user who has never written to you, go to the start of the INBOX and click on the icon . Select WhatsApp Cloud, select the phone number you want to contact the user, and finally, Start a Conversation.

How to send a WhatsApp template

2. A pop-up window will open where you must complete the country prefix and the user’s phone number and select the template you want to send. Clicking on “confirm” will create a conversation with the user.

How to use WOZTELL Inbox on your phone

What to do If you don’t receive notifications on your mobile

Activate notifications on Android

You should check the allowed notification settings . For this, press and hold the INBOX icon and select “Site settings”. Go to Notifications and activate the notifications you want.

Inbox Activate notifications
Inbox Activate notifications
Inbox Activate notifications

Activate notifications on iPhone

Chrome does not display notifications on your iPhone. To receive Chrome alerts, you need to have pop-ups enabled.

To activate pop-ups, do the following:
On your iPhone or iPad, open the Chrome app.
1. Tap More Settings .
2. Tap Content settings. Block pop-ups.
3. Disable “Block pop-ups”.

Inbox Activate notifications iPhone
Inbox Activate notifications iPhone
Inbox Activate notifications iPhone

Another way to pin INBOX to the home screen

In Chrome on Android, you will see three dots in the browser after logging into the INBOX. Click on these three dots ( top right corner) and select “Add to Home Screen ; this way, you will have direct access to the app on your mobile like any other.
APP Inbox WOZTELL on Chrome Android

In Chrome on iPhone, you will see three dots in the browser after logging into the INBOX. Click on these three dots ( bottom right corner) and select “Add to Home Screen ; this way, you will have direct access to the app on your mobile like any other.

APP Inbox WOZTELL on Chrome iPhone
In Safari, when entering INBOX, a pop-up offers to add the app to your home screen “Add to Home Screen “. If it doesn’t appear, use the icon with the upward arrow to find the same option.
APP Inbox WOZTELL on Safari iPhone

Want to know more? Let´s talk via WhatsApp!

Installing WOZTELL’s INBOX APP on your computer

1. Access INBOX APP from Chrome

https://inbox.woztell.sanuker.com/v1.0/inbox/

Use the dropdown option right after the URL.
On Windows, click on “Open“.
On macOS, click on “Install“.

install inbox app on desk

Log in with your user from the WOZTELL platform and enjoy the desktop version on your computer

inbox app on desk

2. Pin the INBOX APP to the start

Whether you’re using Windows or macOS, we recommend pinning the app to your session start.
On macOS, do it with “Keep in Dock”, while on Windows, pin the app to your taskbar.

Fix inbox app on desk

How do you add more users/agent to your Inbox?

1. On the desktop version, go to “Settings” (in the top right corner) and select “Team Members“. From there, define the role you want this user to have to access the INBOX.

Add  a team member to INBOX

How to disable notifications

1 – Open https://platform.woztell.com/inbox on Google Chrome.
2 – Click the icon next to the URL at the top left.
3 – Select permission for Notifications

inbox app enable Chrome browser notifications
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