In this post, we will develop the central idea about how companies use WhatsApp Business. And what WOZTELL brings to your business. This contribution has to do with the possibility of using WhatsApp in the best possible way for business. Taking full advantage of the main social network of instant messaging is going to bring you multiple benefits.
The most important thing to keep in mind is that thanks to WOZTELL you can manage everything from one place. In contrast, companies without this tool have to have several open platforms at the same time like CRM on one side and WhatsApp Business on their mobile or WhatsApp web on the other. So, this brings the problem of not being able to have everything in one place. It leads to loss of time and loss of data, among other things.
Therefore, the most important thing is that you can have everything within the CRM which brings excellent advantages.
CRM is a customer relationship management system. Having WhatsApp integrated into your CRM benefits you in several ways as we will see below. For example, with WOZTELL you will be able to have a lot of data obtained from communications. This data will allow you to study it and from the conclusions, you draw you will be able to develop new strategies. This counts for customer service, marketing, sales, and logistics, among other aspects.
In this sense, by having everything integrated into one place you will be able to have control of everything that happens in your organization. You will avoid duplicated tasks and organizational communication will improve. Also, you will optimize your organization’s resources since it allows you to automate tasks. For example, you can create automated messages for initial conversations with leads and customers. This way, your human resources will have a more productive time in more useful things.
Example of how WOZTELL helps you
Companies that do not use WOZTELL receive inquiries and contacts through WhatsApp. What happens is that in this case you must have the conversation on the one hand and the CRM on the other. WhatsApp Web data generated in that conversation must be transferred to the CRM. But if we receive more calls or messages at the same time, then everything gets complicated.
We have to go in and out of each conversation with the possibility of losing data. That is to say, when we receive another call we must leave the one we are attending to and this way a problem is generated. We can not retain the customer or the lead and the data that was generated in the conversation has not been properly recorded. This doesn’t happen with WOZTELL because we will automatically do everything within the CRM.
The data is not lost and you can assign tasks to other colleagues in the department or in another department with the data that has been automatically registered. This is a simple example of daily life within an organization of how WOZTELL improves workflows.
Continue learning how companies use WhatsApp Business in a modern way
Apart from that, agents can resume more advanced conversations after the start of automated communications. You can even create automated workflows from the start of the contact through to the sale, depending on the industry. Promotions and marketing strategies can be greatly optimized. With the benefit of being able to analyze communications, promotions can be tested and improved for marketing and sales purposes.
Also what has to do with customer service improves impressively. By having everything in one place to handle customers and leads you will have better service. It will be faster, more effective and personalized. Imagine the resources you can save in time and money.
With WOZTELL you can send, receive and store WhatsApp messages in your CRM and also in the HelpDesk, e-commerce and much more.
But you can also do this:
- Send and receive messages from any device.
- Reply to incoming messages from customers and prospects automatically. These are generated based on the content of the messages. Your company’s agents will be more relieved and will be able to resume more advanced conversations. This feature has the advantage of seeing the route that the client or lead has taken before.
- You can use your existing business phone number for WhatsApp.
- Store all the messages and history of WhatsApp and then consult, control, and develop new improvement strategies based on the analytical study of the data.
- You can create message templates or write them manually. This allows you to create multiple message templates and improve them based on the results you see after the analytical study.
- All communications can be monitored in real-time. This gives you the ability to be in control of your business and intervene in real-time.
- Generate reports on all these aspects of the conversations and thus improve the strategies and techniques of your business.
Increase your sales with WOZTELL thanks to the great advantages you will be achieving.
This means you can manage your customers’ experience much better. As a consequence, your business will sell more. Thanks to WOZTELL, you can always know all the communication history. Receive and send text messages, video and audio files. You can also redirect messages taking into account the different roles of your team, share tasks and much more. This is something that continues to optimize your organization’s workflows.
- First of all, see what customers and vendors are talking about.
- Moreover, train the sales team to develop relationships that are established through WhatsApp.
- Another feature is the possibility to automate the start of conversations and plan more effective responses.
- Manage your WhatsApp business profile in conjunction with your team.
- View WhatsApp conversations in the customer profile.
- Ability to intelligently search for words within WhatsApp conversations from CRM.
- Finally, the total knowledge of everything discussed in the sales process and lead capture.
It’s fantastic, isn’t it? In essence, there are many organizations that are already taking advantage of the great benefits of having WOZTELL. Do not continue using WhatsApp inefficiently and start using WOZTELL. See now all the benefits you can have clicking here and contact us to try the service.