FAQs

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FAQs

[/vc_column_text][ult_tab_element tab_style=”Style_4″ tab_animation=”None” tab_max=”on” tab_title_color=”#25d366″ tab_background_color=”#ffffff” tab_hover_title_color=”#25d366″ tab_hover_background_color=”#e5ffeb” acttab_title=”#ffffff” acttab_background=”#25d366″ tab_bottom_border=”Enable” border_color=”#25d366″ border_thickness=”1″ tabs_border_radius=”1″ font_icons_position=”Left” icon_size=”15″ icon_color=”#25d366″ icon_hover_color=”#25d366″ act_icon_color=”#ffffff” tab_describe_color=”#424242″ container_border_style1=”border-style:solid;|border-width:1px;border-radius:1px;|border-color:#25d366;”][single_tab icon=”Defaults-star-o” title=”FEATURES” tab_id=”1571209317609-3″][vc_empty_space][vc_toggle title=”Can I use more than one WhatsApp number with my Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. You can use all the numbers you need. It´s common to use different numbers to make independent tasks by departments, by countries, by customers’ language, etc. We will parameterize your Woztell for it.[/vc_toggle][vc_toggle title=”Can I use numbers from different countries with my Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. A WhatsApp number is a number that enables the WhatsApp verification in order to be registered. Today there is no real difference between mobile numbers, landlines, foreign countries numbers, etc. Any number that can receive an SMS or a verification call from WhatsApp can have a WhatsApp number to serve its customers.[/vc_toggle][vc_toggle title=”Can I use my current WhatsApp number with my Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. If you already use a number with your customers, you can start using it professionally with Woztell, and manage it along with your software CRM, HelpDesk, eCommerce, etc., simplifying the communication with your customers.[/vc_toggle][vc_toggle title=”Can I send and receive all the messages I want?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. We recommend a prudent use of Woztell. Sending too many messages, at inappropriate times, or excessively long messages can damage your relationship with your client. Our advice is that each message should help your customers and create a fluid relationship with them.[/vc_toggle][vc_toggle title=”Where will I write and read my messages with my customers?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]In Woztell we use different Instant Messaging (IM) tools depending on the software with which we integrate. For example we use CLIQ for users of ZOHO, Teams for those of Microsoft, Slack …[/vc_toggle][vc_toggle title=”How many messages are stored and for how long?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]You can store the messages you have exchanged with your customers during the entire time of your relationship with them and the maximum number will depend on your IM Tool. We also store your messages within a CRM module or other where you will have them as long as you want![/vc_toggle][vc_toggle title=”How many files can be stored inside Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Woztell allows to store a number of files depending on the IM tool you use (ZOHO CLIQ, SLACK, TEAMS, etc). For example ZOHO CLIQ, allows to store up to 100GB of files per user.[/vc_toggle][vc_toggle title=”How many photos are 100 GB of storage per user? Will I saturate my Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]When a customer sends you a photo, WhatsApp compresses it to reduce the amount of Mb consumed from your data plan. This is why sizes between 100 and 300 Kb are very common. If each user of the IM ZOHO CLIQ can have up to 100 GB of file storage you could receive within your solution … up to 300,000 photos per user! In case you reach the limit, you can always keep them on another device or expand your storage, based on your IM tool.[/vc_toggle][vc_toggle title=”What’s the maximum file size that can be sent or received in a message?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The maximum file size that you can transmit depends on your IM Tool. For example, with ZOHO CLIQ it’s up to 200Mb of size per file.[/vc_toggle][vc_toggle title=”How many files can I send in a message?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The WhatsApp limit is 30 at the same time. We will adapt to the limits of WhatsApp whenever they vary.[/vc_toggle][vc_toggle title=”What message formats can I use?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]You can send and/or receive text messages, photos, videos, audios, PDF, and basically, any file.[/vc_toggle][vc_toggle title=”Can I create communication templates?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]WhatsApp doesn’t want us to do SPAM to its users, so they advise the first message to be always a template. This template must be approved by WhatsApp. If you need to communicate text messages that are not templates, tell us and we will propose different strategies to do so.[/vc_toggle][vc_toggle title=”Can I send messages to several contacts at the same time?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]To send messages to several contacts you must filter them within your CRM, define the message to send and select the option ‘Send WhatsApp’.[/vc_toggle][vc_toggle title=”How do I know that my end customer has received my message?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Through the use of a verified FB account we will be able to know if the customer has received our message. If a customer has moved you to SPAM, the message will never be downloaded to their WhatsApp.[/vc_toggle][vc_toggle title=”Can I know in my Woztell if any of my receiptor contacts is in the Robinson list?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]It is the responsibility of each company to consult the Robinson list to know if any customer has registered on this list because they do not wish to receive messages from third parties.[/vc_toggle][vc_toggle title=”Can I automate reply messages?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. You can easily automate responses based on the content of the message, the message arrival time, or even depending on which specific customer wrote you a messagei in your CRM.[/vc_toggle][vc_toggle title=”Can I automate a notification if the customer doesn’t reply?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]This is possible depending on your ability to use your CRM. If you want to learn tricks to improve your communication strategies, you can participate in our daily webinars.[/vc_toggle][vc_toggle title=”Is the automation set up within Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The possible automations will depend on your used CRM. You must go to the configuration of your CRM and parameterize a WorkFlow.[/vc_toggle][vc_toggle title=”Can I send messages manually?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Of course! Woztell is designed for human communication between humans. Your customer care team will be able to hold conversations with your customers, and meet their needs.[/vc_toggle][vc_toggle title=”Can I schedule a message for a client?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. Message scheduling, like automated response scheduling, is configured in the setup of your CRM, within the WorkFlows menu. If you want to learn how to make your own automations, you can participate in our daily webinars.[/vc_toggle][vc_toggle title=”How can I communicate something important to several clients on a specific date?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]In Woztell we have devised a use that will enable message sending to a group of clients, from a specific day and time. An example might be that you want to let your customers know that their train is leaving in 30 minutes.[/vc_toggle][vc_toggle title=”How do I find a specific conversation?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Each integration allows you to search different sites. For example, if you are a user of ZOHO, you can search for a conversation in different places that have this software such as CRM, CLIQ, Mail, Search, etc.[/vc_toggle][vc_toggle title=”Will Woztell let me know if I get a message?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Of course. There are many types of notifications: a notification from your browser, an alert within the conversation, etc. In the demo we will show you all types of alerts![/vc_toggle][vc_toggle title=”What types of reports can I create from the use of WhatsApp?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]In Woztell we have prepared the data so that you can get the reports as you want. You can create message reports by customer, by user, by sending, incoming, outgoing, etc. We will also show you this in the demo.[/vc_toggle][vc_toggle title=”What happens if I receive a message from an unknown number?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]We recommend that you have your own message management procedure from unverified numbers. You should avoid sending messages with information to numbers that you don’t know for sure who they belong to.[/vc_toggle][vc_toggle title=”Can I avoid sending WhatsApp messages to a contact?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. There is an option that avoids sending automated messages to leads or contacts.[/vc_toggle][vc_toggle title=”Can I block a number so that there is never any sending or receiving of messages?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. In cases where you want to prevent someone’s messages from being stored, as well as send any type of message, the best option is to block the contact. If this person tries to send you a message, they will receive a message indicating that “the system is inoperative.”[/vc_toggle][vc_toggle title=”Are there emoticons?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Of course. We need to give emotions to our messages![/vc_toggle][vc_toggle title=”How do I comply with the GDPR?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]If you must comply with the European GDPR, we advise you to make sure that you send messages to those who really want to receive them, ask permission before writing to someone, and be respectful. Do not act in bad faith and nothing should go wrong. Follow the advices of your company’s GDPR advisor.[/vc_toggle][vc_toggle title=”What is a verified WhatsApp account?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]It’s a WhatsApp number where WhatsApp itself indicates that you are you, and nobody else. This guarantees whoever receives a message from you that is your company and that no one else can communicate on your behalf. It has many advantages, compared to the use of an unverified WhatsApp number. Mainly, it projects an image of professionalism and security in communications.[/vc_toggle][vc_toggle title=”How do I know the status of a sent message?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]WhatsApp Business provides this information. You will see it within the message itself, in your IM Tool.[/vc_toggle][vc_toggle title=”Can I acquire phone numbers in Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]For simple services of one or several numbers for use in a single country, we recommend that you purchase the numbers by yourself from your usual provider. For projects of dozens of numbers, for various departments, countries, uses, etc., we will provide them if it’s more convenient to you.[/vc_toggle][vc_toggle title=”What does “quality“ of my WhatsApp number mean?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]WhatsApp handles a simple concept: if customers don’t answer you, or they mark you as SPAM, your number quality will decrease. This will affect, according to WhatsApp policies, the speed of your messages, getting disconnected from the service for a day, for example if you misuse it.[/vc_toggle][vc_toggle title=”What is the speed when sending messages?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Depending on the plan selected, you can send up to 40 messages per second. If you need more speed please contact us.[/vc_toggle][vc_toggle title=”What types of software can Woztell integrate with?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Currently, Woztell is a solution that can be easily integrated with CRM, HelpDesk, eCommerce, Finances, Human Resources, etc. Contact our Sales Team and tell them about your needs.[/vc_toggle][vc_toggle title=”Does Woztell work on cell phones?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. To use it on your smartphone you must install the IM Tool, depending on the integration you use. For example, for ZOHO you should download the ZOHO CLIQ tool from Google Play or Apple Store.[/vc_toggle][vc_toggle title=”Which are the minimum requirements that my system has to comply to work with Woztell?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Woztell is multi-device. It can be used in browsers of smartphones, tablets or pc, by downloading the IM Tool corresponding to your integration.[/vc_toggle][vc_toggle title=”How is the Woztell setup?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The SETUP is very simple and we will show you how you can get started in a 5-minute training.[/vc_toggle][vc_toggle title=”Do I need internet to send a WhatsApp?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. Woztell is a communication service that connects your business software to your customers through your internet connection.[/vc_toggle][vc_toggle title=”What integrations does Woztell have?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Woztell currently integrates with ZOHO CRM and ZOHO DESK 100%. SALESFORCE, DYNAMICS and HUBSPOT are in the process to be launched in 4Q19. Other software can be quickly integrated through webhooks, in a matter of hours if necessary. Ask our experts.[/vc_toggle][vc_toggle title=”If I have Cliq or another IM tool like Slack, can I integrate Woztell with these? Will it keep the same features?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]For each management software (CRM, HelpDesk, etc.) provider we have chosen the best IM solution, looking for it to be efficient, robust and scalable. Ask us about your IM tool and we’ll tell you how to use Woztell with it.[/vc_toggle][vc_toggle title=”What service levels exist?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Depending on the selected plan, the service levels offered are different. Contact our Sales Team to know the advantages of each plan.[/vc_toggle][vc_toggle title=”Can bots be created within Woztell to automate answers to customers’ questions?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]You can do whatever your CRM allows to do. For example, in the ZOHO CRM you can launch WorkFlows to send a Whatsapp if the conditions you have defined are met. You can create a simple BOT that asks questions to your customers, suggesting several options. Based on the option selected by your customer, you can move to the next question. Contact us or your own technology partner to share your needs.[/vc_toggle][vc_toggle title=”I already have an operational number with Woztell. Do I need to verify my account again?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]If you are already using a number with Woztell and we did the verification process with WhatsApp, we can activate your next number very quickly and you should not verify your company again.[/vc_toggle][vc_toggle title=”Can my customer identify the different agents of my company within the same number?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Customer care management can be done with different strategies. There are companies that prefer that all agents identify themselves as a single generic agent. There are also companies that prefer that each message identifies the sender. Both options are possible and are configured at the time of the application setup.[/vc_toggle][vc_toggle title=”Can the characteristics of the service change?” style=”simple” color=”grey” size=”sm” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]In WOZTELL we work to improve the solution with each improvement of our suppliers. The WOZTELL service is subject to changes in the services of providers such as SalesForce, ZOHO, WhatsApp, AWS, etc.[/vc_toggle][vc_empty_space][/single_tab][single_tab icon=”icomoon-the7-font-the7-cart-00″ title=”HOW TO BUY” tab_id=”1571209317672-10″][vc_empty_space][vc_toggle title=”How much is the setup?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The cost of the SETUP depends on the quantity of contracted numbers, if it’s a monthly or annual payment, etc. Please contact our Sales Team or to your specialised partner and they will make you a personalised budget.[/vc_toggle][vc_toggle title=”I want Woztell. How long does it take to start using it?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The process is simple and the number of steps will depend on whether you are testing the solution in trial version or we have to configure for you the full version and request verification of your number to WhatsApp. The full version’s set up takes up to a month of time and it starts from the moment we have received payment from you.[/vc_toggle][vc_toggle title=”What happens if I want to stop using Woztell?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Just let us know before the last day of the month. We will deactivate the service and send you the last invoice with the last messages consumption made until the day of withdrawal. The ownership of the number never changes, and we recommend that it remains yours.[/vc_toggle][vc_toggle title=”What are the payment methods?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]From Woztell we will send you a monthly invoice indicating the service cost and message costs, if applicable. You can pay with Visa or Mastercard, PAYPAL or bank transfer.[/vc_toggle][vc_toggle title=”Why is there a deposit?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The deposit acts as a limit on monthly messages. The deposit is returned integrally and/or compensated from the last invoice at the time of the withdrawal. The value of the deposit is 599US$/€.
If you use more than 1 number it is not needed to increase the quantity of the deposit.[/vc_toggle][vc_toggle title=”Do I need two licenses if I want two numbers?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. Each number needs a Woztell license. The numbers may or may not be linked to the same WhatsApp account.[/vc_toggle][vc_toggle title=”How do I unsubscribe from Woztell?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]You can send an email to support@woztell.com requesting to unsubscribe at any time. From that moment and within a few days, the service will be deactivated. The last step will be to send you an invoice for the messages consumed that last month, which can be compensated with the money deposited as initial deposit.[/vc_toggle][vc_toggle title=”Can I pause the service?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]If you’re not going to use the service for a while, it will be enough if you stop sending messages. We don’t recommend you to cancel it, to avoid having to pay for the service again and redo the entire registration process. During the time you don’t use Woztell, you will only pay for the monthly fee.[/vc_toggle][vc_toggle title=”What costs exist?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]There is a SETUP cost, which depends on the quantity of numbers you are going to use. There is a monthly fee, for the use of the solution, the servers used, tools updating, support, etc. There is a cost per message that can be 0€/message or not. Request our rates to the Sales Team to know more on your specific case.[/vc_toggle][vc_toggle title=”I don’t have any CRM installed. Can I buy Woztell anyway?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Woztell uses the technology of your business management software. If you don’t have any CRM, talk to our Sales Team and they will recommend several local partners to help you get your solution and get started with the service.[/vc_toggle][vc_toggle title=”What types of costs exist?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]There is an initial setup cost for each contracted number, a monthly cost for the use of the solution and a cost per message sent.[/vc_toggle][vc_toggle title=”What is the exact cost of using each plan?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Each used number may have a different cost. Contact our sales team to prepare a custom quote for your needs. You can check the pricing here[/vc_toggle][vc_toggle title=”In what does it affect sending messages to one country or another?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The price of the messages follows the pricing policy of WhatsApp. There is a small variation in prices between countries.[/vc_toggle][vc_toggle title=”How long does the verification process of a WhatsApp Business account take?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Usually it takes about 2/3 weeks.[/vc_toggle][vc_toggle title=”How long does the process of verifying WhatsApp templates take once my account is verified?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]It depends on WhatsApp so it can take between a few hours and a few days.[/vc_toggle][vc_toggle title=”Will my WhatsApp templates be written by Woztell or myself as a client?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Templates are chosen by each client. Although we, as Woztell, can recommend which ones are easier to be approved by WhatsApp.[/vc_toggle][vc_toggle title=”What words/text shouldn’t be used to avoid my WhatsApp account from being blocked?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]You can read the WhatsApp use policies directly on their website http://whatsapp.com[/vc_toggle][vc_toggle title=”Are you going to train my team once I buy the plan?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]There is a 30-minute onboarding session where all Woztell functions will be used. You also have access to our YouTube channel to learn all the tricks.[/vc_toggle][vc_toggle title=”I already have a WhatsApp Business account. Do I need to verify my account again?” style=”simple” color=”grey” custom_font_container=”tag:h6|text_align:left|color:%23424242″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes. Verification to integrate a business software is a process that all companies must pass.[/vc_toggle][vc_empty_space][/single_tab][single_tab icon=”icomoon-the7-font-the7-more-01″ title=”MORE FAQs” tab_id=”1572348286948-2-2″][vc_empty_space][vc_column_text]

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