WhatsApp Co-Existence: Use WhatsApp Business & API simultaneously with WOZTELL

You can now connect your WhatsApp Business app to tools like WOZTELL that help you scale your operations.

Keep in mind that this comes with certain costs and rules.

Good news! Your company no longer has to choose between one solution or the other. WOZTELL officially enables WhatsApp Business and API co-existence on the same number.

What does this mean? You can combine the power of the WhatsApp API with the simplicity of the WhatsApp Business app. You can provide direct customer service through the app while unlocking powerful automation, integration, and scalability features through the API. Everything runs in parallel and smoothly, supporting an omnichannel communication strategy.

How does the Co-Existence of WhatsApp Business and WhatsApp API work?

The personal WhatsApp application isn’t made for business use. Avoid this common mistake. If you’re just launching a small venture, it might work for now — but it won’t scale as your business grows.

If you’re deciding between WhatsApp Business and WhatsApp Cloud, here are a few key things to consider.

We recommend using WhatsApp API for your business. But if you prefer to keep using the WhatsApp Business app, co-existence is the ideal solution — you get the benefits of WhatsApp Cloud API while keeping the Business app.

Which WhatsApp version is right for your business?

WhatsApp Type	Recommended for…	Limitations	Approximate Price
Personal WhatsApp	Not recommended for businesses. Only for occasional ventures where this channel isn’t critical.	High risk of being blocked. Not scalable.	Free
WhatsApp Business	Ideal if you have between 2 and 4 team members. Works well in early stages.	Functional limitations if you want to scale.	Free
Co-Existence: Business + API	Perfect if you want to keep the mobile app while leveraging the power of the API. Recommended for teams of 3 to 10 people.	Some features like voice calls or broadcast lists are disabled.	Free messages; templates and volume based on plan
WhatsApp Cloud API	Recommended if you have more than 10 people and aim to scale professionally.	Requires investment and management through external platforms.	From $39/month with WOZTELL

What can you still do — and what not — with WhatsApp Co-Existence?

Here’s a table showing what you can currently do with WhatsApp Co-Existence, and what is not yet available.

Feature	After activating Cloud API (Co-Existence)	Available in Cloud API?	WOZTELL alternatives / Comments
1:1 Chats	Yes	Yes	Conversations available from the app, WOZTELL mobile and desktop.
Chat history (last 6 months)	Synced	Yes	Automatically integrated with your contacts.
Contacts	No changes	Yes	Synced from WhatsApp to WOZTELL.
Groups	Not available	No	Coming soon to the API.
Messages with hidden numbers	Not compatible	No	WOZTELL allows agents to hide numbers.
Disappearing messages	Disabled	No	Not currently supported.
View-once messages	Disabled	No	Not available in Co-Existence.
Live location	Disabled	No	No API alternative.
Broadcast lists	Disabled	No	WOZTELL enables unlimited WhatsApp Broadcasts (beyond 256 contacts).
Voice and video calls	Available in app only, not API	No	Not available via Cloud API.
Business catalog and tools	No changes; not available via API	No	You can sync your catalog via Facebook Business Manager.
Auto-replies, labels, quick replies	Not manageable via API	No	WOZTELL provides these features through Smart Inbox and AI.
Business profile (name, website, etc.)	No changes	No	Only editable via WhatsApp Business app.
Additional channels	No changes	No	Mass messaging via WhatsApp recommended for Broadcasts.

Now that you know the differences, the available features, and the best alternative for each stage, let’s take a closer look at how WhatsApp Co-Existence can help your business.

How can Co-Existence help your business?

The Co-Existence of WhatsApp Business and WhatsApp API is not just a technological upgrade — it’s a strategic opportunity to transform how you connect with your customers. This functionality combines the human touch of direct communication with the efficiency of automation, all from the same number.

Key benefits of Co-Existence:

Simultaneous use of the app and Cloud API with the same number: You can continue managing conversations from the WhatsApp Business app as usual, while also using the WOZTELL platform.
Real-time message synchronization from your phone to WOZTELL.
Preserved chat history and contacts: Seamlessly integrated with advanced tools like chatbots and WhatsApp Broadcasts.
Powerful integrations: Connect WhatsApp Business with ZOHO CRM, Desk, Cliq, GPT, Zapier, Make, Stripe, PayPal, and more.
Process automation: Manage conversations from a shared inbox and improve team efficiency.
One number for both solutions: No need to change your workflow or migrate data.

Thanks to this integration, you’ll deliver a faster, more personalized, and scalable experience — without compromising the quality of your customer service.

How much does it cost to use WhatsApp Business and WhatsApp Cloud API with WOZTELL?

Let’s clear things up before any confusion: yes, there are cases where you’ll need to invest — but many features are still FREE. Here’s a clear summary of what has no cost and how WhatsApp Cloud API pricing works, so no one can mislead you.

What remains FREE?

It’s still FREE if you send messages from the WhatsApp Business app.
It’s also free if you reply within the 24-hour window.
If the customer starts the conversation (e.g., for support), there’s no cost as long as that 24-hour window remains open.

How does WhatsApp Cloud API pricing work?

WhatsApp Cloud API has a cost, and it’s based on two key principles:

Message templates to start a conversation: When more than 24 hours have passed since the customer’s last message, you’ll need to send a template to continue the conversation. There are three types of templates — Marketing, Utility, and Authentication — with an average cost of $0.05 USD per send.
24-hour conversation window: If the customer initiates the conversation or it’s been less than 24 hours since their last message, you can reply at no cost. Once that time has passed, you’ll need to use a template, which costs around $0.05 USD, as mentioned above.

What is the price of WOZTELL and which plan should you choose?

You can start for free, and plans begin at $49/month, depending on your message volume. Here’s a clear breakdown:

FREE: For under 100 monthly conversations (only receive messages and reply to WhatsApp messages).
$49/month (Starter Plan): Up to 1,000 conversations. Ideal for early-stage businesses.
$99/month (Growth Plan): From 1,000 to 3,000 conversations. Recommended if you’re scaling your business.
AGENCY Plan: More than 3,000 conversations. Talk to our team to get the most out of WhatsApp.

How to start using WhatsApp Co-Existence?

3 steps to activate Co-Existence in your WhatsApp Business account

It’s super simple. Here’s a quick step-by-step guide:

Check if your country is compatible with the Co-Existence feature.
Create a free account on WOZTELL: http://platform.woztell.com
Keep your phone nearby to complete the connection.

Got questions or want to see how it works in action?

Book a free demo and one of our specialists will show you how to integrate WhatsApp Business and API at the same time — no hassle.

Book a demo

Frequently Asked Questions about WhatsApp Co-Existence

What is WhatsApp Business and API Co-Existence?

It’s the ability to use the WhatsApp Business app on your mobile device while simultaneously connecting it to the power of WhatsApp Cloud API through WOZTELL. Same number, double functionality.

Do I need a specific version of the WhatsApp Business app?

Yes, you need version 2.24.17 or higher to activate Co-Existence.

Can I still use the WhatsApp app as usual?

Yes! You can continue sending and receiving messages from the app as always. Plus, you’ll gain access to many more features through WOZTELL.

What if I’m already using LeadConnector or another provider?

In that case, you’ll need to delete your WABA account, reinstall the WhatsApp Business app, and restart the setup process with WOZTELL.

Can I keep using my same WhatsApp number?

Yes. Your number doesn’t change. You simply connect it to WOZTELL without losing your chat history or contacts.

Are my previous chats synced?

Yes. The last 6 months of 1:1 conversations are automatically synced.

Can I send broadcast lists from the app?

No. Broadcast lists are disabled. However, with WOZTELL you can send WhatsApp mass messages with no 256-contact limit and no risk to your account.

What features are lost in the app when Co-Existence is activated?

Features like disappearing messages, “view once” content, group chats, and voice/video calls are disabled. However, WOZTELL offers effective alternatives to cover these needs.

Is sending messages still free?

Yes — as long as you reply within the 24-hour window or if the customer initiates the conversation via the app, it remains FREE.

What is the 24-hour window?

It’s the period during which you can reply to a message at no cost. After 24 hours, you’ll need to use a message template, which has a small cost.

How much does it cost to send messages outside the 24-hour window?

It depends on the type of template. Marketing, Utility, and Authentication templates cost on average $0.05 USD per send.

Can I send templates from the app?

No. Templates are managed through your CRM or directly in WOZTELL, not through the WhatsApp app.

Do I need to link my account to a Facebook Page?

Yes. This is a requirement to activate Co-Existence with the WhatsApp API.

Which countries are not compatible with Co-Existence?

Currently, numbers from Nigeria and South Africa are not compatible with this feature.

Can I use a supported country number even if I operate from an unsupported one?

Yes, you can — just make sure you comply with local regulations and Meta’s policies.

Can I deactivate Co-Existence if I’m not convinced?

Yes. You can stop using WhatsApp Cloud API at any time. You just need to deactivate the integration from the WhatsApp Business app.

What benefits does WOZTELL offer when using Co-Existence?

WOZTELL offers you:

Multi-agent management
AI-powered automation
Integrations with ZOHO, GPT, Zapier, Stripe
Advanced reporting, and much more.

Can I manage my profile from WOZTELL?

You’ll be able to view your profile, but edits must be made directly in the WhatsApp Business app.

What is the price of WOZTELL?

You can start for free. If you manage fewer than 100 conversations per month, there’s no cost. Paid plans start at $49/month, based on your message volume.

How do I start using Co-Existence?

Just follow these 3 easy steps:

Check if your country is compatible.
Create your free account on WOZTELL.
Have your phone ready to complete the connection.

In which countries is Co-Existence not available?

Co-Existence is not available for WhatsApp Business numbers using phone codes from the following countries:

📍 Countries not compatible with WhatsApp Business Co-Existence:

Nigeria
South Africa