Do you have a dental clinic and don’t know how to attract more clients?
Precisely, in a sector with these characteristics that it’s like taking care of our health and is usually managed privately. The most common thing is that people decide to go to a clinic and another is the recommendation of someone they know. Following the advice of trusted people gives us security when putting our dental health in the hands of a professional and, if it also helps us save some money, much better. However, there is also something that we tend to give more importance to when it comes to these types of services: customer care. Sometimes, we are easily even paying more just to have good customer service and make things easier for us.
So if you have a dental clinic, you will definitely know how important good care is to your clients. For this, WOZTELL: WhatsApp and ZOHO CRM Integration can be your perfect ally.
Here’s an example of how WOZTELL might work in your clinic:
A new client sends a message to your WhatsApp number of the clinic that he has seen on your website, so the message goes directly to your official WhatsApp account. You have a chatbot that answers the first contact before passing it on to an agent. As for the customer’s message:
Customer – “Hello! I am interested in a first visit to do a dental checkup.”
Chatbot – “Hello! I have checked in our database and we have not registered you yet. Can you say me your complete name.”
Customer – “Julia Rent”
Chatbot – “Thanks, Julia! I’m going to check our schedule to give you an appointment.”
Customer – “Okey, thank you.”
Chatbot – “Thanks for the wait, Julia. You can come to our clinic next Thursday, June 18 at 11:30 AM.”
In this case, all the questions could be answered by the chatbot, so it is not necessary to go to an active agent.
Then, the same day that the client has the appointment, they will be sent a reminder WhatsApp message that was automated at the time the date and time were agreed. Once the client finishes their treatment, a WhatsApp message would be sent to them, thanking them for their trust and reminding them of important information about the clinic or upcoming treatments that they should undergo after the first review.
After this conversation by WhatsApp, the client’s data would be automatically registered in our CRM, as well as all the communications maintained with him, whether by WhatsApp, by email or by phone, and even who, when and how he has made each communication! Isn’t that great.
This is just a simple example of how we could use WOZTELL in our dental clinic, but, what do you think the customer’s perception will be after serving them in this way? And all this through the most used messaging app, without taking the risk of your message not being read and with the peace of mind that your client totally trusts in this means of communication, which is the most common one.
And now, that you have seen how it could work in your clinic, going back to what we were talking about at the beginning, do you think that your clients would not recommend you to friends and family without hesitation?
Do you want to communicate with your customers in their favorite channel and boost your results?
With Woztell you can automate tasks, work with multiple agents and phone numbers and measure your marketing, sales, operations and customer service efforts in their favourite channel: WhatsApp.