Tutorial:

How to use Activate a Chatbot in WOZTELL’s Inbox

Activate a Chatbot Extension

In this tutorial, we explain how to integrate WOZTELL with the redirection of a chatbot node to manage your conversations on WhatsApp, Facebook, Instagram, or your website’s chat. This will allow you to optimize your communications, saving hours of work for your agents without losing the natural flow of conversations.

Before you get started, make sure you have the following:
– A free or paid WOZTELL account (if you don’t have one), you can create it here).
Let’s get started!

Installing the Activate a Chatbot Extension in WOZTELL

1. Access the WOZTELL marketplace and click the «Learn More» button of the Activate a Chatbot extension.

Activate a Chatbot Extension

2. On the extension page, click “Get Extension” again.

Activate a Chatbot Extension
3. A pop-up will appear where you will see the fields «Alias» and «Description». Click on «Install».
Activate a Chatbot Extension

Configure the Activate a Chatbot Extension in WOZTELL

4. Once the extension is installed, go to «Installed Extensions», open the Activate a Chatbot extension and press «+ Fast Redirect».

Activate a Chatbot Extension

5. A pop-up will appear where you must complete the field «Redirection Title», choose the «Chatbot to Which it Redirects» previously created and select the«Node». Once the fields are completed, you should press «Save».

Activate a Chatbot Extension

Want to know more? Let´s talk via WhatsApp!

How to Use Activate a Chatbot in WOZTELL’s Inbox

1. Within the user’s conversation, click icon, below the writing box, select «Activate a Chatbot» and click «Redirect to Node».

Activate a Chatbot Extension
Activate a Chatbot Extension

2. A pop-up will open with the saved redirections. Select the chatbot you wish to activate and press «Activate».

Activate a Chatbot Extension

Want to know more? Let´s talk via WhatsApp!

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