In this post, we will see 5 examples of webhooks for WOZTELL. Around the end of January, our R&D team improved the web service that WOZTELL has from webhooks. This is the facilitation of what has to do with the automated triggering of WhatsApp messages through the use of webhooks.
What is this for? How can it help me with my work?
Let’s look at an example to make it clear. Imagine that you are using any CRM software, Help Desk, etc. Whether this software is ZOHO, Manage Engine, SalesForce, or other. Then what you want to do is to send a message to a customer when certain circumstances are met. That can be implemented by means of a shot of what we call: a webhook.
Most business management software allows the programming of “if this happens then do this action” type of workflows, where the action can be to execute a webhook.
With the new quick guide to programming a web service, a developer has the information he needs to program the messages he wants in any situation his software allows. Remember that the messages that WhatsApp allows us to launch will depend on whether the customer started the conversation and it has been less than 24 hours since their last message or not. The types of outgoing messages that you will be able to automate are:
- WhatsApp verified template sending, with and without variables.
- Free text sending (within the 24h window).
Is it possible to schedule the release of messages when and how you want?
By providing you with the possibility of using a WOZTELL web service, you will be able to use it from within tools such as ZOHO CRM. You will also be able to do it as part of a script that has been created by a developer. This is a very good possibility so the limit is your imagination to solve your need.
With all this, we leave you a list of 5 examples of webhooks that we hope can inspire you:
- When we receive a message after business hours and we want to answer the message informing about our working hours.
- We want to schedule a message to be sent to a list of customers we have in our CRM, and that meets certain conditions.
- A customer who is not in our database contacts us and we want to respond by asking for some initial data before the operator receives the notice.
- We want to inform the customer that we have just sent him an invoice.
- We trigger a message when a package has been delivered by passing a survey.
As you can see these are examples of webhooks that save us tasks and therefore time.
This is the idea of an organizational management software that has WOZTELL integrated as a tool that integrates WhatsApp into your CRM. On the other hand, it allows us to be always offering good quality customer service. In short, webhooks, improve our corporate image and even allows us to retain customer data that if there is nothing or nobody to receive and respond to a request through a webhook is possible that this lead will go to another competitor.
Communication with current and potential customers is very important in every way for your business. You must make your users feel that your company is there. Moreover, they will always have an answer and at the same time, you can manage the communications efficiently.
Remember that thanks to WOZTELL you can manage everything from one place. You will be able to save valuable data from your clients and leads as well as all the communications that have been made in the different stages and types of communications. This data is of great value to be able to analyze it and implement new measures and actions in the different departments of your organization.
Thanks to webhooks you will optimize your communications, save resources in terms of unnecessary tasks that human resources would have to do.
But also, it allows you to be a company always open, at least in terms of possible answers that you can always give to your potential customers.
The programming and automation of tasks and organizational processes are what you have the advantage of thanks to software solutions for companies like WOZTELL. This is what the companies of the future are tending towards. Artificial intelligence transforms companies into more intelligent, modern and efficient.
Therefore, it makes them more productive which is the main objective of any company in a market economy: to obtain more profitability. Soon we will launch a “technical documentation section” within our website. If while you need this document please request it at support(at)woztell.com. Or contact us here.